IT Engineer

IT Engineer – Worksop – £26,500 Chase & Holland are proud to be working with a leading organisation who are seeking an enthusiastic IT Engineer to join their growing team.This is a fantastic opportunity to join a successful and expanding business, acting as the first point of contact for IT support across office and remote users. You’ll gain hands-on experience with platforms like Amazon Connect, SharePoint, and Azure, with full training and mentoring provided.Benefits:

• Competitive salary
• Excellent working environment
• Progression opportunities
• Westfield health

IT Engineer Responsibilities:

• Manage technical support queues from triage through to resolution, ensuring compliance with SLA response and resolution times.
• Troubleshoot, diagnose, and resolve hardware, software, and system-related issues.
• Act as a key liaison with third parties and government systems to escalate and resolve operational IT issues.
• Oversee endpoint management, including policy enforcement, configuration, application deployment, and Windows OOBE imaging.
• Administer virtual endpoints and assets within a cloud-hosted infrastructure.
• Perform patching and vulnerability management across operating systems, firmware, networks, and business-critical applications.
• Support staff onboarding and offboarding processes, ensuring smooth IT access setup and deactivation.
• Manage licensing, user accounts, and group permissions within Microsoft 365.
• Proactively monitor system health, conduct Level 1-3 incident analysis, and escalate identified cyber security risks.
• Participate in incident management activities, including major incident response calls, adhering to ITIL support practices.
• Maintain and enhance network infrastructure, ensuring optimal performance and security.
• Identify and implement automation opportunities to improve IT processes and end-user experience.
• Ensure compliance with IT security policies, ISO 27001 standards, and cyber insurance obligations.

Required Skills & Experience:

• A self-starter with the ability to manage issues through the full lifecycle from triage to resolution.
• Strong verbal and written communication skills, with a proactive approach to user support.
• Analytical mindset with the ability to identify trends, recurring problems, and provide effective solutions.
• Solid understanding of Office 365 applications, Azure Active Directory, and Intune administration.
• Knowledge of Cisco infrastructure tools and fundamental networking principles.
• Awareness of ITIL support frameworks and cloud computing environments.
• Knowledge of ISO 27001 Information Security standards or equivalent frameworks is beneficial.

If you are interested in finding out about this exciting IT Engineer opportunity, please click ‘apply now.’Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT, and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.