ServiceNow Technician (12 month FTC)

About Us:

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Copenhagen, Miami, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website

Job Profile Summary:

The role reports into the Enterprise Lead and will be responsible for delivering ServiceNow technology solutions from the Enterprise function to within the Chaucer Technology Group (CTG). This role sits in a team as part of the evolution of the operating model and is instrumental in modernising the ways of working.

This role requires a hands-on deliverer with an ServiceNow technology background and proven skillset. The role has responsibility for delivering the ServiceNow vision and roadmaps that support and advances the company's business objectives. It also involves collaborating with cross-functional teams such as Product Management, Engineering, Architecture, and Quality & Technical Assurance within a matrix IT organisation.

Job Description:

• Deliver the Enterprise ServiceNow service roadmap and strategy.
• Act as a subject matter expert for the entire ServiceNow technology suite, advising stakeholders and senior management on best practices and new opportunities
• Provide day-to-day administration, configuration, and support for the ServiceNow platform.
• Assist in developing and maintaining ServiceNow modules such as Incident, Problem, Change, Asset, and CMDB.
• Identify risks associated with ServiceNow, processes and ways of working and establish procedures to mitigate those risks
• Maintain system documentation, configuration records, and process workflows.
• Ensure platform stability, security, and compliance with company policies.
• Conduct user training and provide guidance on ServiceNow best practices
• Ensure robust security protocols and best practices are followed to protect the company's ServiceNow application. Ensure compliance with all relevant industry regulations and standards.
• Ensure service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) are met or exceeded
• Being an active member of the Enterprise team

Leadership and Strategy:

• Demonstrates a high level of self-awareness through a commitment to continuous, personal improvement and learning
• Demonstrates high personal resilience and ability to adapt to change
• Able to think creatively and innovatively
• Understanding of the way the business works and displays knowledge of the external marketplace, to drive the business forward
• Striving to build key relationships and showing ownership of targets; focusing on results
• Delivers the ServiceNow strategy in alignment with the company's overall objectives.
• Maintain a culture of Enterprise technology excellence in the company

Technical Delivery Management:

• Ensure work is completed on time and to the highest quality standards.

Technical Oversight:

• Provide ServiceNow technology guidance and support to users. Ensure the adoption of best practices and the latest technologies. Ensure standardisation, simplification and effectiveness across the technology value chain

Vendor Management:

• Ensure compliance with industry standards and regulations

Stakeholder Engagement:

• Collaborate with key stakeholders to understand their needs and ensure successful product outcomes.

Risk Management:

• Identify and mitigate risks associated with Enterprise activities.

Performance Monitoring:

• Continuously seek opportunities to improve efficiency and effectiveness.

Skills and Competencies

• Embraces an inclusive environment that values individual difference to leverage diversity.
• Relevant industry experience in ServiceNow roles, with previous experience delivering ServiceNow technologies
• Problem-Solving – Excellent analytical and problem-solving abilities.
• Can work comfortably in a highly collaborative setting.
• Can work comfortably with business management, has a positive can-do attitude, open and welcoming to change.
• Have exceptional technical skills.
• Can quickly form meaningful connections inspiring trust and confidence in others.
• Detail and quality oriented, with a customer focus, an exceptionally keen eye for detail and highly organised.
• Able to manage priorities and meet deadlines, demonstrating an ability to remain calm under stress and in times of uncertainty.

Why Chaucer

An established market leading Insurer, where over the past 5 years, the Chaucer Group has seen significant and successful growth. In 2019, we wrote $1.4bn of Gross Written Premium, closed 2023 with $2.7bn, and are on track to write well over $3bn in 2024.

This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focused on the areas where we can provide the most expertise and value to our brokers and clients.

Hybrid working

We have no appetite to change this, whilst the market is steadily moving back to 4/1 working days, we are continuing to operate on a much more flexible hybrid basis with Heads of teams working closely with employees to strike a balance of what works best in their area. Our approach has been immensely popular and a successful way of working for the business and all employees at Chaucer.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.

Benefits – Extensive, non-contributory benefits, including pension, medical insurance, life insurance, flexi benefits, options for buying and selling holidays, not to mention a diverse and inclusive culture, we pride ourselves on managing employees welfare. We have a wide range of other benefits on offer.