Digital Production Account Manager - Creative, Media & Production Agency

Digital Account Manager – Job Description

This role would be best suited to someone who is either currently an Account Executive looking to progress or an Account Manager looking for a new challenge

Supporting the Digital team, you will be one of the main points of contact for our digital only clients, leading digital marketing projects from concept to execution, with a particular focus on working in collaboration with the Digital Account Director and Digital Account Manager on a large multi-market digital loyalty campaign for a global client.

This is a temporary/contractual position to span the project duration of 6 months, with the possibility of extending this to a permanent role, subject to business growth within digital.

As a Digital Account Manager, you’ll have solid experience in marketing with a customer service approach. You should also have a clear idea of how digital marketing adds value to company strategy and performance.

Ultimately, you should be able to contribute to the agency’s business growth through creating and maintaining long-term client relationships, identifying opportunities and developing account revenue.

The salary is up to £35k DOE.

Responsibilities

• Build trust and strong connections, maintaining frequent contact with your assigned clients

• Act as the point of contact for clients for digital matters, addressing client queries effectively and in a timely manner

• In conjunction with the Digital Director and Digital Account Director, help deliver digital strategies for your assigned clients, considering their specific requirements and anticipating their needs

• Suggest, design and implement digital projects to increase customer ROI

• Work with the broader agency and in-house studio and development teams in briefing, managing and delivering clients digital work

• Take ownership of timelines, budgets and quality control, ensuring every project meets the clients expectations

• Monitor all stages of campaigns and projects to ensure they run smoothly, on time and remain on budget

• Monitor and identify scope creep to ensure any additional requirements are clearly highlighted to the client in advance with timescales and costs

• QA testing of all work is completed prior to submitting to clients for approval

• Schedule and participate in regular project status meetings with assigned clients

• Report on web performance metrics

• Present digital work and marketing reports to clients, taking feedback and liaising with the internal teams at Cheeky where necessary

• Analyse digital campaign success

• Stay up-to-date with digital technology trends

Essential requirements

• Proven work experience as a Digital Account Manager within marketing or digital solutions

• Strong project management skills with the ability to manage multiple priorities

• Excellent customer service and account management skills

• Excellent verbal and written communication skills

• Experience of website development projects

Ideal (non-essential) requirements

• Hands on experience with SEO/SEM tools

• Experience of Google and Microsoft Adwords campaigns

• Understanding of affiliate marketing, display (including programmatic), SEO and email marketing

• In-depth understanding of online marketing tools and social media platforms

• Strong analytical skills