Engineer
Job summary
This role is part of the Applications team, who are responsible for:
Maintaining our applications, keeping the lights on and ensuring they remain supported, fit-for-purpose and meeting the needs of our end users
As application subject matter experts, contributing to the design and development of new products and services
Improving user experience in our systems and processes
Proactively maintaining our application portfolio and reducing technical debt
There are a number of different teams within Applications, aligned to specific user needs / functions.
As a application operations engineer, you will be responsible for:
- Performing user and security administration for a portfolio of applications - covering Joiners, Leavers, Movers (JLM), role-based access control (RBAC) based on least privilege, and other build / configuration activities
- Identify, troubleshoot and resolve incidents and problems affecting our applications and end users
- Contributing to, and supporting the delivery of continuous improvement initiatives
Main duties of the job
Incident management. You can identify and register incidents, gathering the required information and allocating it to the appropriate channel.
Problem management. You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures.
Change management. You can implement changes based on requests for change. You know how to apply change control procedures.
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets.
Continual service improvement. You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
Service focus. You can take inputs and establish coherent frameworks that work.
Technical specialism. You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks.
Technical understanding. You know about the subject matter and have an understanding of what it involves.
Testing. You can execute test scripts under supervision. You understand the role of testing and how it works.
User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.
Please refer JD in more details.
Person Specification
Experience
- Degree, or equivalent level of experience
- Service management qualification or equivalent experience (example: ITIL)
- Experience of being part of user / customer-centric teams and delivering on continuous service improvement initiatives
- Extensive experience of working in a Registration Authority, access management, identity management or equivalent application support role
- Knowledge of Information Governance, confidentiality, data protection and audit requirements in relation to system access
- Experience of leading or supporting audit, assurance or compliance reviews relating to system access, Information Governance or security
- Information Governance / Data Security training or equivalent experience
- Experience of management products / services in healthcare (NHS)
- Registration Authority accreditation, or equivalent experience in NHS identity and access management
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospitals
369 Fulham Road
London
SW10 9NH
United Kingdom
Employer's website
https://www.chelwest.nhs.uk/