Lead Information Analyst

Job description

Job responsibilities

In addition to the duties outlined within the Key Responsibilities section, the post holder will be expected to undertake the following:

Information Systems, Data Architecture and Governance

• Develop and maintain a detailed understanding of Trust information systems, data architecture and data flows, including the relationship between the Electronic Patient Record (EPR), Patient Administration System (PAS), departmental systems, research systems and the Trust Data Warehouse.
• Support the ongoing development and optimisation of the Trusts business intelligence and reporting platforms, including Azure SQL, Palantir Foundry, Qlik and other approved analytical technologies.
• Ensure all reporting solutions, datasets and analytical outputs comply with NHS Information Governance requirements, UK GDPR, Data Protection legislation, Caldicott Principles and Trust policies.
• Promote the effective use of corporate source systems as the primary source of operational, clinical and performance information and support initiatives to improve data capture processes.
• Contribute to the review and development of information management, business intelligence, data governance and data quality policies, standards and procedures.
• Support the implementation and evaluation of system, reporting and data architecture changes, identifying risks, opportunities and operational impacts.

Data Quality, Assurance and Information Standards

• Work closely with Data Quality, Clinical Coding, operational services and technical teams to ensure data is complete, accurate, consistent and fit for purpose.
• Support the development and monitoring of data quality indicators and performance measures, applying appropriate analytical, audit and validation methodologies.
• Investigate and help resolve complex data quality issues through root cause analysis and collaboration with stakeholders across the Trust.
• Promote awareness of data quality standards and best practice, supporting organisational compliance with national and local reporting requirements.
• Represent the Information Team at relevant data quality, information governance and data assurance groups as required.
• Ensure routine reporting processes, key datasets and analytical methodologies are clearly documented and maintained.

Communication and Stakeholder Management

• Communicate highly complex technical, analytical and performance information to a wide range of audiences, adapting communication styles to meet stakeholder needs.
• Build effective working relationships with clinicians, operational managers, researchers, finance teams, information professionals and senior leaders across the organisation.
• Provide expert advice and guidance regarding NHS information standards, data interpretation, benchmarking methodologies and reporting requirements.
• Present analytical findings, recommendations and performance insights in meetings, workshops and formal governance forums.
• Translate complex technical concepts into meaningful and accessible information to support informed decision-making.
• Work collaboratively with external organisations, system partners and regional stakeholders where required to support shared reporting, transformation and improvement initiatives.

Planning, Organisation and Service Delivery

• Plan and coordinate multiple workstreams simultaneously, ensuring priorities are managed effectively and key deadlines are achieved.
• Support the delivery of strategic information, performance and transformation initiatives requiring complex analytical input and specialist informatics expertise.
• Contribute to the coordination of information resources and workload planning across the team to ensure effective service delivery.
• Monitor emerging information requirements and proactively identify opportunities to improve existing reporting, analytical processes and information products.
• Ensure internal and external reporting obligations are met in accordance with agreed timescales and quality standards.
• Work autonomously on complex pieces of work, exercising judgement and escalating risks or issues appropriately.

Leadership, Training and Professional Development

• Act as a senior analytical resource within the Information Team, providing specialist advice, guidance and support to colleagues and stakeholders.
• Mentor, coach and support junior analysts, fostering a culture of continuous learning, collaboration and professional development.
• Contribute to the development of analytical capability across the organisation by sharing knowledge, best practice and technical expertise.
• Support the delivery of training, workshops and awareness sessions relating to business intelligence tools, reporting solutions, data standards and information governance requirements.
• Promote a culture of customer service, continuous improvement and innovation within the Information function.
• Encourage the adoption of best practice in analytics, reporting, data quality and information management.

Knowledge and Professional Practice

• Maintain highly developed specialist knowledge of NHS datasets, information standards, performance frameworks, benchmarking methodologies and healthcare informatics.
• Keep abreast of developments in business intelligence technologies, analytical techniques, NHS policy, information standards and digital transformation programmes.
• Demonstrate an understanding of complex healthcare data models and the relationship between operational, clinical, financial, research and performance information.
• Apply specialist knowledge to support strategic decision-making, service improvement, performance management and organisational objectives.
• Exercise professional judgement when interpreting and presenting information, ensuring outputs are accurate, balanced and appropriate to the audience.

General Responsibilities

• Maintain patient confidentiality and information security at all times.
• Comply with all Trust policies, procedures and statutory requirements.
• Undertake any other duties consistent with the grade and responsibilities of the post as requested by the Information Manager, Head of Information or other senior managers.
• Participate in appraisal, mandatory training and continuing professional development activities.
• Contribute to maintaining a positive, inclusive and collaborative working environment.

Person Specification

Education & Qualifications

• Educated to Degree level (or equivalent experience) in data science, data engineering, computer science or related subject or equivalent experience

• Business Intelligence, Data Management or related qualifications

Experience, Skills & Knowledge

• Experience in BI development, with knowledge in QlikSense/Qlik Cloud and other BI tools
• Ability to present complex technical ideas/solutions to non-technical audiences
• Ability to work with internal and external stakeholders, fostering and maintaining good relationships throughout, including managing expectations and deliverables.
• Experience in working with databases namely experience in using SQL, including data transformation experience
• Analysing information in a health environment
• Knowledge of information management gained through mid-to-senior experience
• Understanding of role of NHS data standards, data definitions, information governance
• Knowledge of best practice data modelling and data reporting techniques, including creating documenting this and related activities

• Experience of warehouse and relational database design and object management
• Qlik platform administration and maintenance (including Qlik Cloud)
• Ability to use data science techniques and statistics, including use of Python/R
• Ability to manipulate data in data lakes using PySpark/Experience with cloud-based data architectures and scalable data solutions

Personal Qualities

• Excellent stakeholder management and interpersonal skills
• Highly developed negotiation and influencing skills
• Ability to manage and self-organise while dealing with multiple competing priorities
• Initiative and proactive approach to system/process improvement
• Commitment to continuous learning and keeping up with industry trends.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Harbour Yard

London

SW10 0XB

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/