Senior Healthcare Support Worker
Job summary
We are looking for a Health Care Assistants for our Outpatients Departmentto work within various specialist clinics across the department.
The successful candidates will be expected to provide support to the multidisciplinary team in the provision of a high standard of direct patient care and to carry out tasks and run clinics assigned to them.
We are a very busy department and you will need to be caring, organised and motivated. An essential requirement to this post is the ability to communicate effectively within the multi-disciplinary team and with a diverse local population. We aim to continually improve the patient experience throughout our Outpatients Department and can only do this if staff communicate appropriately with all patients, carers and visitors.
The Out Patients department services currently function Monday to Friday 0830 to 1700 and the successful candidates will be expected to work in the Musculo-skeletal, Medical and Surgical clinics within the department. We also run staggered time in the department as the clinic sometimes overruns
If you would like further information, please contact Deborah Arkaifie Outpatients Junior Sister, on telephone number 07721588652
Main duties of the job
The Health Care Support Worker is responsible for the delivery of holistic, patient- centred care which is planned and directed by health care professionals. This will include a range of core clinical skills and depending on the area worked will include specific patient or speciality clinical skills.
The post holder is responsible for delivering high standards of care and providing services in accordance with the Trusts values and behaviours to support the nursing team in the delivery of patient care which is safety and effective.
The post holder is a fundamental part of the nursing team in providing care to patients/ carers/ relatives at Chelsea & Westminster Hospital NHS Trust, including the safe delivery of a range of clinical competency skills.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."
If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Maintain a professional appearance in line with the Trust professional appearance policy and infection control policy.
Uphold the Trusts values and behaviours and behave in a manner fitting with the responsibility this brings to maintain the public confidence.
Maintain professional and courteous working relationships with staff, patients and families, and respect the equality and diversity of each and every person they come into contact with.
Uphold the privacy, dignity and confidentiality of the client group and respect equality and diversity of everyone at all times.
Work collaboratively with others in the care setting to ensure that patients needs are met.
Use social media as per Trust policy and procedures.
Read and follow the Skills for Health Code of Conduct for Health Care Support Workers and always maintain the confidentiality of patient information.
Person Specification
Education and Qualifications
- Functional skills minimum Level 1 Maths and English as assessed via BKSB (Basic and Key Skills Builder Aptitude) Test or GCSE equivalent
- Level 2 or 3 Health Care qualification/apprenticeship, or completion of Band 3 Excellence in Care Competencies for staff who have worked in the Trust at least 15 months.
- BEACH Course or willingness to undertake
Experience
- Experience of working in Acute Hospital setting in a Band 2 HCSW role or equivalent
- Experience of providing personal care to patients
- Experience with NHS Digital SystemsE
Skills and knowledge
- Evidence of using one's own initiative
- Evidence of using one's own initiative
- Knowledge of basic IT systems
- Ability to learn new skills and adapt existing knowledge.
- Understanding of responsibility, accountability and confidentiality, relevant to the healthcare role
- To have a basic understanding of the NHS and the roles of nurses, therapists, and social care professionals within a healthcare setting
- Knowledge of care and related procedures and relevant legislation
- Good time management skills including ability to work to set deadlines
- Ability to work flexibly, quickly, and accurately.
- Able to communicate clearly and concisely over the phone, face to face and in writing.
- Able to maintain positive working relationships
- Maintain a safe working environment for self and others
- Ability to work under pressure
Personal qualities
- Ability to work well as part of a team.
- Respectful
- Caring
- Has high standards
- Good attendance record.
- Ability to meet the physical requirements of the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
West Middlesex University Hospital
Twickenham road
Isleworth
TW7 6AF
United Kingdom
Employer's website
https://www.chelwest.nhs.uk/