EPR Product Manager
Job summary
The EPR Product Manager will be responsible for the strategic development, optimisation and ongoing management of the Trust's Nervecentre product suite. Acting as the bridge between clinical, operational, technical and supplier teams, the postholder will establish and manage the product roadmap, ensuring Nervecentre continues to deliver maximum value across programme implementation, optimisation and Business as Usual (BAU) operations.
Working closely with EMAP and Nervecentre, the Product Manager will identify, evaluate and shape future product development opportunities, influencing system enhancements and innovations that support organisational objectives, service transformation, patient safety and operational efficiency.
Although hybrid working is in place and available across the team, as this role will be key to the EPR programme there will be a requirement to be on site at Sherwood Forest Hospitals a minimum of 3 days per week.
Main duties of the job
Own and maintain the Nervecentre product roadmap and development priorities.Lead the transition from programme implementation into optimisation and BAU support.Work with EMAP and Nervecentre to identify and influence future product developments.Gather and prioritise clinical, operational and technical requirements.Act as the key link between stakeholders, suppliers and delivery teams.Lead product governance, prioritisation and benefits realisation activities.Ensure developments support patient safety, operational efficiency and strategic objectives.Monitor product performance, user adoption and benefits, driving continuous improvement.Develop business cases for enhancements, integrations and innovation opportunities.Support deployment, testing, training, communications and optimisation activities.Work with services to identify opportunities for workflow improvement and transformation.Provide expert advice on product strategy and future direction.Build relationships with Nervecentre user groups and support supplier and roadmap management activities.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Please see below link for the DSFS website.
DSFS - Derbyshire Support & Facilities Services Limited | DSFS
When applying for roles please complete all sections of the application form.
Job description
Job responsibilities
For further information about the role, including the key responsibilities, knowledge, skills, experience and person specification requirements, please refer to the attached Job Description and Person Specification.
Person Specification
Qualifications and Training
- Degree level qualification or equivalent experience in Digital, Informatics, Business Management, Healthcare, Project Management or a related discipline.
- Evidence of continuing professional development.
- Demonstrable knowledge of product management, service improvement or digital transformation methodologies.
- Agile Product Management, Scrum, PRINCE2, MSP or equivalent qualification.
- Qualification in Change Management, Lean or Quality Improvement.
- Postgraduate qualification in Digital Health, Informatics or Leadership.
Experience
- Significant experience managing digital products, systems or services within a complex organisation.
- Experience working with clinical, operational and technical stakeholders to gather and prioritise requirements.
- Experience developing and managing product roadmaps and backlogs.
- Experience delivering digital transformation, optimisation and continuous improvement initiatives.
- Experience managing supplier relationships and third-party delivery partners.
- Experience producing business cases, reports and presentations for senior stakeholders.
- Experience balancing strategic priorities with operational and BAU requirements.
- Experience of Nervecentre, EMAP or Electronic Patient Record (EPR) systems.
- Experience working within the NHS or healthcare environment.
- Experience supporting large-scale EPR implementation and optimisation programmes
- Experience influencing product development with software suppliers.
- Experience of benefits realisation and value management.
Knowledge
- Understanding of product management principles and lifecycle management.
- Knowledge of digital transformation, change management and service improvement methodologies.
- Understanding of governance, risk management and business case development.
- Knowledge of user-centred design and stakeholder engagement approaches.
- Understanding of data-driven decision making and performance measurement.
- Understanding of NHS operational and clinical workflows.
- Knowledge of EPR systems, interoperability and healthcare technology standards.
- Understanding of patient safety requirements within digital healthcare systems.
Skills and Ability
- Strong strategic thinking and planning skills.
- Excellent stakeholder engagement and influencing skills.
- Ability to translate business, clinical and operational needs into product priorities.
- Strong analytical and problem-solving abilities.
- Excellent written, verbal and presentation skills.
- Ability to manage competing priorities and make informed decisions.
- Strong relationship management and negotiation skills.
- Ability to work across programme, optimisation and BAU environments.
- Experience facilitating workshops and requirements-gathering sessions.
- Experience using Jira, Azure DevOps or similar product management tools
- Advanced data analysis and reporting skills.
Personal Attributes
- Innovative and customer-focused.
- Proactive and self-motivated
- Collaborative and approachable.
- Resilient and adaptable in a fast-paced environment.
- Committed to continuous improvement and delivering value.
- Credible and confident when engaging with senior stakeholders.
- Passionate about using digital technology to improve patient care and staff experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
Sherwood Forest Hospitals NHS Foundation Trust
Mansfield Road
Sutton-In-Ashfield Nottinghamshire
NG17 4JL
United Kingdom
Employer's website
https://www.chesterfieldroyal.nhs.uk/