Product Support Analyst
Job summary
The EPR Product Support Analyst will report into the EPR Product Analyst to deliver configuration of features to specification within the Electronic Patient Record (EPR) system, they will assist with configuration, troubleshooting, and user queries.
Although hybrid working is available across the team, this role will be central to the EPR programme and will therefore require a minimum on-site presence of three days per week at Sherwood Forest Hospitals. During go-live or other key delivery periods, on-site requirements may increase.
Main duties of the job
The postholder will work closely with supplier Product Specialists, clinical teams, and technical staff to ensure smooth operation of EPR solution, maintain accurate documentation, and support testing activities.
This role is critical in ensuring that issues are resolved promptly and that users receive high-quality support during implementation and optimisation phases.
You will be required to demonstrate the product to a range of stakeholders in groups and or individual (one to one).
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Please see below link for the DSFS website.
DSFS - Derbyshire Support & Facilities Services Limited | DSFS
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Job description
Job responsibilities
For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required .
Person Specification
Qualifications and Training
- oEducated to A-Level or equivalent experience in health informatics, IT, or a related discipline.
- oFormal IT or project support qualification (e.g., ITIL Foundation, PRINCE2 Foundation).
- oTraining in EPR systems or healthcare informatics.
Experience
- oExperience providing system or application support in a healthcare or IT environment.
- oFamiliarity with logging, triaging, and resolving incidents.
- oExperience maintaining documentation and version control.
- oExperience in presenting to range of stakeholders
- oExperience with EPR systems or healthcare digital programmes.
- oExposure to testing processes and quality assurance.
- oUnderstanding of clinical workflows and coding standards (SNOMED CT, dm+d).
Knowledge and Skills
- oStrong organisational skills and attention to detail.
- oProficiency in Office 365 applications.
- oExcellent communication and interpersonal skills.
- oAbility to manage multiple priorities and work under pressure.
- oBasic understanding of clinical safety and IG compliance.
- oKnowledge of governance frameworks and change control processes.
Behaviours
- oCollaborative approach with clinical and technical teams.
- oProfessional and proactive attitude.
- oCommitment to NHS values and confidentiality
- oAdaptability to changing priorities and willingness to learn new skills.
Other Requirements
- oAbility to travel between sites and other locations as required.
- oAbility to support onsite during key periods including unsociable hours.
- oAbility work flexibly to meet programme demands
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
Sherwood Forest Hospitals NHS Foundation Trust
Mansfield Rd
Sutton In Ashfield
NG17 4JL
Employer's website
https://www.chesterfieldroyal.nhs.uk/