Administrator

Role Overview:

Please note this is an fixed term 3 month contract.

To support Children with Cancer UK (the Charity) with excellent supporter care, effective data entry, batching, banking and thanking donations and also provide administration for team enquiries. The majority of the role will be to process supporter donations accurately and quickly, plus be the first point of contact for supporter queries to the charity via phone, email and in writing.

Children with Cancer UK

Our vision is a world where every child and young person survives their cancer diagnosis.

We are the leading childhood cancer charity in the UK, supporting families and childhood cancer research since 1988. Over the last 38 years, we’ve developed kinder treatments, improved public and scientific understanding of childhood cancer and raised over £300 million. Our mission is to improve survival rates and the quality of survival in young cancer patients and to find ways to prevent cancer in the future.

Key responsibilities

• To allocate work across the team on a weekly basis
• Be the main contact for Supporter Care queries from other teams in the absence of the Head of Supporter Care and Services
• Manage all process documents and make sure that they are all up to date. Review processes and simplify where possible
• Manage training the team on downloads and simplifying these where required
• To log and update supporter details onto the database accurately and quickly.
• To deal with queries by letter, email, or telephone appropriately and in a timely fashion.
• To take donations over the phone.
• To batch donations received to the charity via cheque, bank transfer, voucher, cash and via online platforms onto the database accurately and quickly.
• To write thank you letters, and other correspondence as required.
• To effectively cross sell fundraising during contact with supporter as agreed in the supporter journey (as appropriate)
• When required, sort incoming post and distribute to the relevant teams and people in the office in a timely fashion

Duties and Key Relationships

• To answer telephone queries relating to other departments as necessary.
• To volunteer at our charity events when required e.g. London marathon, special events, etc.
• To assist the team and manager in any other duties as required.
• To deal with queries from supporters affected by cancer and to refer them to other external sources if necessary.

Person Specification

Essential Skills and Abilities:

• Excellent attention to detail
• Good I.T. skills including data entry.
• Ability to work quickly, accurately and efficiently.
• Excellent written English including spelling and grammar.
• Numerate (e.g. for dealing with credit card transactions)
• Professional, confident, and friendly telephone manner to work with a wide range of people and suppliers.
• Ability to pick up new processes and tasks quickly and work independently.
• Ability to work with a wide range of people and suppliers.
• Ability to manage a varied workload without close supervision.
• Methodical, proactive approach
• Excellent general administrative skills
• Able to use own initiative

Essential Experience:

• Excellent working knowledge of customer/supporter databases.
• Good working knowledge of Excel, Word, Outlook.
• Experience of office work and administration.
• Experience of customer services and liaising with customers by phone, post and email.

Essential Other Requirements:

• Customer service oriented (e.g. confident and cheerful telephone manner.)
• Team worker

Desirable Skills and Experience:

• Using software to produce reports
• Knowledge of Salesforce
• Proof-reading

Equality, Diversity and Inclusion

At Children with Cancer UK, we value diversity, and we are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

How to Apply

Please submit your CV and cover letter as one document e.g. PDF or Word document.

All applications will be reviewed and considered by a member of our team and those applicants who appear to match our requirements will be contacted.

Advertisement will close by Wednesday 2nd September 2026.

Use of Artificial Intelligence (AI)

The charity recognises that candidates may use Artificial Intelligence tools to support aspects of the recruitment process. Candidates may use AI tools for research, preparation or to support written applications; however, all submitted work must accurately represent the candidate’s own skills, experience and suitability for the role.

Candidates should disclose if AI has been used in preparing application materials or completing any assessment activity. Failure to appropriately disclose significant use of AI-generated content may impact the recruitment process.

You must be eligible to work in the UK to apply for this vacancy.