Digital Support Co-Ordinator (Maternity Cover)

Job description

Job responsibilities

1. Overall Purpose of the Role

Working under the line management of Care Digital Team Leader, supporting the implementation of Care Digital Information and other Digital System projects within Childrens Hospice South West (CHSW) care. Working within Care and with the IT team to ensure all care digital systems are developed, implemented, embedded, and evaluated to meet the needs of the service.

To work with the Care Digital Team Leader to ensure the care digital systems are in place, support digital care delivery with a focus on quality ,training, accessibility and improving communication whilst meeting all safeguarding standards.

2. Main Tasks

2.1 Support the Care Digital Team Leader and working with the care digital team, with all care projects that involve a digital system or solution in line with strategy and project plans. This will involve ensuring people involved in the project plan are supported and engaged and projects are delivered within agreed time plans.

2.2 To engage with the Care teams to develop an understanding of the care delivery, business and governance arrangements and the interface with digital working ensuring systems enhance and support care delivery.

2.3 Liaise with the CHSW IT team to ensure staff are supported to access and use digital systems and use digital information for reporting, service development and care innovations. Working alongside the IT Trainer to give one to one support and group teaching sessions and digital user guides, developing support documents and FAQs for users. This will require visibility across the three sites.

2.4 Support the Care Digital Team Leader with the project delivery for new digital information systems including Vantage and Access systems and effective on-going

delivery, functionality and deliver roll out and ongoing training to the Care teams.

2.5 To work with the Care Digital Team Leader, to deliver the implementation of new and existing clinical information systems and any future digital systems in care. This includes working with external providers to ensure the system meets the care requirements of CHSW. Support the implementation of changes/edits/updates ensuring the system is fit for purpose prior to roll out and then supporting the teams during implementation and ensuring reporting meets business and governance needs.

2.6 Support Care Digital Team Leader to coordinate project priority with Care Administration Teams, ensuring pathways and timelines are followed consistently across our three CHSW sites.

2.7 Support the build and development of digital systems to ensure they are customised to meet business, quality, and care needs. This will include creating and editing templates with our Digital Team Leader, digital care and admin teams, overseen by the Care Digital Team Leader.

2.8 Where required, attend any external engagement & network meetings, market research and digital project updates, webinars, and conferences alongside or in the absence of the Care Digital Team Leader.

2.9 Respond to internal and external digital needs and requests, meeting key project/service deadlines for response and resolution.

2.10 Support a consistent data and service monitoring system.

2.11 Support the Care Digital Team Leader to continually develop and

refine digital policies and processes.

2.12 Stand in for the Care Digital Team Leader in their absence in operational/ project matters.

2.13 In conjunction with STL Education & Quality, be a link to CHSW Marketing Teams

for Care part of the website.

2.14 Support the Care Digital Team Leader with Digital system audit reviewing effective use, strengthening, and on-going quality & improvement

3 Other Tasks Safety and Quality Standards

3.1 To work to support the ethos and quality standards of CHSW are positively promoted and a safe and professional service is delivered at all times.

3.2 To support the Care Digital compliance coordinator to ensure all compliance and security standards are met in line with the NHS tool kit under the direction of the Care Digital Team

Leader.

3.3 To support the Care Digital Team Leader to ensure the quality agenda is central to all digital systems and developments ensuring that we continue to improve services and meet all safety and regulatory requirements. This includes ensuring data is accurate and easily accessible and reportable.

3.4 To support the Care Digital Team Leader to ensure support is provided to the teams enabling the smooth and effective operation of the service on a day-to-day basis.

3.5 Working with the Lead for Quality and Care Digital team, to provide accurate and relevant data to ensure CHSW reports are produced to a high standard, striving to make improvements on reporting year on year.

3.6 To work with the Care Digital Team Leader and senior care teams to develop digital policies, procedures and protocols to ensure a consistent CHSW approach to safety and standards within care digital systems.

4. General Responsibilities

4.1 CHSW expects of its employees the highest standards of behaviour in carrying out their duties and responsibilities, which are in accordance with legislative requirements. CHSW employees are expected to act fairly and with consideration, treating others as we would wish to be treated ourselves and uphold CHSWs values and behaviours at all times.

4.2 To be responsible for ensuring compliance with CHSW policies, procedures and contractual requirements.

4.3 To comply with CHSWs Equality, Diversity and Inclusion Policy.

4.4 To safeguard children and vulnerable adults. All staff must be familiar with, and adhere to, the CHSW children and vulnerable adults procedures and guidelines. To be familiar with your role and responsibility around safeguarding children and to ensure that you have completed training at a level commensurate with your role.

4.5 To be aware of the responsibilities placed on you under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and follow these in full at all times ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment and identification of potential risks for all employees, children, families and visitors, taking action as and when required.

4.6 To regularly update and maintain your knowledge of safety rules; fire drills; internal security; and accident procedures and adhere to these at all times. To be aware of the safety needs of children, siblings, parents and other staff and adopt a preventative safety approach at all times. Report all accidents and incidents accurately and promptly

to the appropriate responsible person.

4.7 To maintain confidentiality of information about clients, children, families, staff, and other CHSW business and at all times, meet the requirements of the Data Protection Act (1998), as well as comply with all CHSW Information Governance and Data Protection policies.

4.8 Maintain personal and professional development to meet the changing demands of the job, participate in an annual appraisal and appropriate training activities, encourage and support staff development and training. To attend mandatory training.

4.9 To ensure that statutory professional updating and revalidation requirements are maintained and proof of renewed registration when this is due.

4.10 To work within infection control guidelines to ensure that work methods do not constitute a risk of infection to other work colleagues, children, families, or to any persons working/visiting in CHSW premises.

4.11 Take responsibility for your own emotional well-being; taking steps to maintain a balance between work and home life; and to be aware of the importance of maintaining professional boundaries.

4.12 To be aware of the need to use the resources of CHSW wisely and effectively to meet the needs of children, their families and supporters, but maintaining a cost-conscious approach to avoid a wasteful use of funds.

5. Working Arrangements

Normal working hours are worked between 9.00am to 5.00pm Monday to Thursday, 9.00am to 4.30pm on Friday with 30 minutes to be taken for lunch between 12.00 2pm or at a time convenient to CHSW.

Flexibility to travel to our 3 sites based in Bristol, Cornwall and North Devon as required, with regular on site presence at the base location.

You may be asked to work additional hours as necessary which will include unsocial hours outside the above times for which TOIL will normally be given, rather than payment.

6. NOTE:

6.1 The job description is subject to the Terms and Conditions of service of CHSW, and the post-holder will undertake any other duties which may be required from time to time.

6.2 The above outlines the duties required for the time being to indicate the level of responsibility. It is not a comprehensive or exclusive list. Duties, which do not change the general character of the job or level of responsibility entailed, may be varied from time to time.

Person Specification

Personal Qualities

• E.14 A personal commitment to and empathy for the philosophy of childrens hospice care.
• E.15 Ability to demonstrate the required level of behaviour in keeping with CHSW core behaviours and values.
• E.16 A collaborative manner which is courteous, confident, consistent, approachable and non-confrontational.
• E.17 Resourceful, energetic and creative/solution focused approach to work.
• E.18 Respects and works well with others.

Other Requirements

• E.19 Satisfactory Enhanced DBS check
• E.20 The ability to travel within the South West region

• D.9 Full UK Drivers License

Qualifications

• E.1 Higher education standards (A Level/AS or equivalent) or significant experience in relevant care or administration fields.

• D.1 Care certificate, level 2/3 Healthcare, project support diploma, healthcare diploma (level 5)

Experience

• E.2 Experience of effectively co-ordinating and multitasking within a busy environment with deadlines involving changing circumstances and priorities.
• E.3 Experience of setting up or maintaining a Clinical Information System or equivalent.
• E.4 Experience of training and supporting staff (who may have very basic IT knowledge) to use a digital system.
• E.5 Competent working knowledge of Microsoft Windows package e.g. Word, Excel, Forms, Outlook, Teams, Office 365
• E.6 Knowledge and experience of using databases and the ability to interrogate these systems for information.

• D.2 Experience of working in a health or social care setting.
• D.3 Knowledge and understanding of Hospice or NHS systems and processes
• D.4 Experience of project management.
• D.5 Good understanding of the Data Protection Act and Information Governance requirements.
• D.6 Experience working in a digital administrative or care role within a Healthcare setting
• D.7 Experience of creating/updating creating training resources/work instructions.

Skills & Abilities

• E.7 Ability and willingness to adapt to changing methods and technology for working and communicating; including remote working when required.
• E.8 Ability to show evidence of being self-motivated and being able to motivate others.
• E.9 Ability to communicate effectively with colleagues and external providers/partners including presentation and interpersonal skills.
• E.10 Demonstrable active listening skills and the ability to engage with others.
• E.11 The ability to influence and engage staff to achieve project goals or compliance.
• E.12 Excellent attention to detail and analytical skills; maintaining methodical and accurate record keeping and systems.
• E.13 Effective organisational, on-going planning and administrative skills, ability to prioritise in a demanding environment.

• D.8 Experience of supporting effective change in the workplace.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Children’s Hospice South West

Address

Redlands Road

Fremington

Barnstaple

Devon

EX31 2PZ

Employer's website

https://www.chsw.org.uk/