System Administrator Apprentice (L4) - Choice Care Group - Remote/Field based - £25k p/a - 37.5hrs/w

You will support Choice Care’s mission to provide outstanding care services by ensuring that essential applications and data systems run smoothly, efficiently, and securely. This role will provide a foundation in application management, data processes, user support, and integration between systems.   

System Support and Administration:

Assist in the management, configuration, and maintenance of core business applications, such as: 

• ChoicePeople (HR system)
• Talos 360 (Recruitment platform)
• ChoiceNourish (Digital Care platform)
• ChoiceConnect (SharePoint-based data sharing)
• Choice Hub (Employee Engagement platform)
• Other business-critical applications as required
• Provide first-line support for application-related queries, escalating complex issues where necessary
• Help manage user access and permissions using systems such as Microsoft Entra ID, ensuring starters, movers, and leavers processes are executed accurately

Data Processes and Management:

• Support data cleansing and validation to ensure data accuracy across applications
• Assist in generating reports and visualisations to aid decision-making
• Help with troubleshooting and resolving data-related issues within systems

Automation and Integration:

• Assist in developing workflows to automate repetitive tasks and improve efficiency
• Support the integration of applications to ensure seamless data flow between systems  

Learning and Development: 

• Participate in structured training and on-the-job learning as part of the apprenticeship program
• Work with experienced professionals to develop your knowledge of systems, applications, and data management

Stakeholder Engagement: 

• Respond to user queries professionally, providing clear guidance and support
• Collaborate with external vendors to address system issues or implement changes

Additional Duties:  

• This is not an exhaustive list, and you may be required to perform other duties as assigned by management
• Perform related duties as assigned, within your scope of practice, as the role matures

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Desire to learn and develop
• Organisational Skills
• Time management

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)
• Computer Science/IT A Level, grade C (Desired)