Field Service Engineer

We're looking for a technically capable and customer-focused IT Field & Support Engineer to join our growing technical team.

About the Role

In this hands-on role, you'll be the primary point of contact for on-site IT installations and support across client sites, working closely with our Lead Engineer. From installing network infrastructure and new hardware to responding to incidents within SLAs, you'll play a key part in delivering gold-standard service to our customers.

Responsibilities

• Visiting client sites to install, configure and maintain IT infrastructure (network equipment, hardware, software)
• Responding to on-site incidents and providing technical support
• Scheduling and managing site attendances and project work
• Supporting the central helpdesk team with remote end-user support
• Completing site documentation, asset audits and administration
• Assisting the sales team with site surveys and pre-sales recommendations

Qualifications

• A full, valid UK driving licence with regular access to a vehicle
• Experience with end-user IT support (computers, networks, software, devices)
• A w...]]>