IT Field and Support Engineer

About the Company

We're looking for a technically capable and customer-focused IT Field & Support Engineer to join our growing technical team.

About the Role

In this hands-on role, you'll be the primary point of contact for on-site IT installations and support across client sites, working closely with our Lead Engineer. From installing network infrastructure and new hardware to responding to incidents within SLAs, you'll play a key part in delivering gold-standard service to our customers.

Responsibilities

• Visiting client sites to install, configure and maintain IT infrastructure (network equipment, hardware, software)
• Responding to on-site incidents and providing technical support
• Scheduling and managing site attendances and project work
• Supporting the central helpdesk team with remote end-user support
• Completing site documentation, asset audits and administration
• Assisting the sales team with site surveys and pre-sales recommendations

Qualifications

• A full, valid UK driving licence with regular access to a vehicle
• Experience with end-user IT support (computers, networks, software, devices)
• A working understanding of network devices, routers, switches, access points
• Knowledge of Microsoft 365 administration
• Familiarity with Windows Server and Desktop environments
• Comfortable using hands-on site tools (drills, ladders, cable crimpers etc.)

Required Skills

• Bonus points for experience with Active Directory, virtualisation (VMware/Hyper-V), SharePoint, firewalls, VPNs, or wireless infrastructure, but we're happy to develop the right person.

Preferred Skills

• Who you are: You put the customer first, communicate clearly, and take ownership of your work.
• You're self-motivated, logical, and enjoy learning new technologies.
• You work well as part of a team and can adapt to a fast-moving environment.

Pay range and compensation package

If you're ready to take the next step in your IT career and enjoy variety in your day-to-day, we'd love to hear from you.

Equal Opportunity Statement

This role is subject to a satisfactory disclosure and Barring Service (DBS) check. Enhanced checks will be requested from the successful applicant following a conditional offer of employment.