Receptionist/Administrator

Job summary

To ensure the smooth running of the reception desk in a professional and organized manner.

To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of the practice team and to provide a high standard of customer services at all times.

To efficiently and accurately enter data onto the Practices electronic patient record system in line with the Practice procedure.

Main duties of the job

To welcome and deal with any enquiries from all visitors to the Practice in a polite, friendly and efficient manner. Absolute confidentiality about matters relating to patients, staff and the practice must be adhered to.
To ensure requirements for appointments, repeat prescriptions, medical certificates, clinical test forms, etc. are actioned in accordance with Practice policy and procedure.
To respond to all queries and requests for assistance from patients and visitors in a polite and friendly manner and, where appropriate, refer to a more senior colleague.
To answer the telephone and make calls as required in a polite manner, taking messages and making appointments as necessary and as directed.
Register new patients following practice policy (forms are filled in fully and correctly)
File medical records.
To ensure that the waiting rooms and consulting rooms are re-stocked with prescriptions and made tidy every morning and every evening.
To attend all staff training sessions, as required, and to develop new skills to cover absences of colleagues throughout the year.
Staff working in the evening, to make sure that the premises are fully vacated by patients via checking public areas. Ensuring that the premises are securely locked including windows and to turn on the security system if last person to leave the premises.

About us

Local practice, looking for enthusiastic team member to join dedicated team of professionals.

NHS pension, health Checks, training, sick pay.

Job description

Job responsibilities

This job description is not exhaustive and is intended to provide an outline of the key tasks and responsibilities only.

Main duties and Key tasks

To welcome and deal with any enquiries from all visitors to the Practice in a polite, friendly and efficient manner. Absolute confidentiality about matters relating to patients, staff and the practice must be adhered to.

To ensure requirements for appointments, repeat prescriptions, medical certificates, clinical test forms, etc. are actioned in accordance with Practice policy and procedure.

To respond to all queries and requests for assistance from patients and visitors in a polite and friendly manner and, where appropriate, refer to a more senior colleague.

To answer the telephone and make calls as required in a polite manner, taking messages and making appointments as necessary and as directed.
Register new patients following practice policy (forms are filled in fully and correctly)
File medical records.
To ensure that the waiting rooms and consulting rooms are re-stocked with prescriptions and made tidy every morning and every evening.
To attend all staff training sessions, as required, and to develop new skills to cover absences of colleagues throughout the year.
To maintain an efficient filing system.
Staff working in the evening, to make sure that the premises are fully vacated by patients via checking public areas. Ensuring that the premises are securely locked including windows and to turn on the security system if last person to leave the premises.

Confidentiality

Respect patients confidentiality and act appropriately
Ensure information about staff, doctors and other healthcare workers is regarded as strictly confidential
Ensure all rules relating to data protection are complied with.

Equality and Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication

Communicate effectively with other team members and with patients and carers.
Recognize peoples needs for alternative methods of communication and respond accordingly

Freedom of Information

The post holder should be aware of the responsibility placed on employees under the Freedom of

Information Act 2000 and is responsible for helping to ensure that the Practice complies with the Act when handling or dealing with any information relating to Practice activity

Person Specification

Experience

Essential

Experience of working in the NHS or admin environment would be beneficial.

Desirable

Primary care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church Langley Medical Practice

Address

Church Langley Community Centre

Church Langley Way

Harlow

Essex

CM17 9TG

United Kingdom

Employer's website

https://www.clmp.co.uk/

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