1st Line IT Support Technician

1st Line IT Support Technician (MSP) - Essex (CM3) - £28K DOE

NOTE: You must have a full UK Drivers licence & own vehicle - ESSENTIAL.

Read on if you're looking to join a rapidly growing MSP that invests in you.

The IT MSP specialise in IT Support, Cyber Security and VoIP telephony. You will be joining a team who foster personal development and it is a great opportunity to develop your career in a growing company - they value promoting internally and fund courses to help better your IT knowledge.

This position is fully-office based in CM3 postcode area, commutable within 20 minutes from Basildon, Chelmsford and Wickford.

KEY SKILLS:

Essential:

• A minimum of one year's experience in IT support.
• Proficiency in supporting Windows Desktop OS.
• Strong understanding of PC, laptop, and printer hardware.
• Comprehensive knowledge of the entire MS Office suite.
• Basic grasp of IT networking principles and cabling.
• Exceptional telephone etiquette with excellent interpersonal and communication abilities.
• Demonstrated problem-solving skills with a methodical approach.
• UK Driving licence and access to vehicle - absolutely essential

Desirable:

• Prior experience in an MSP setting.
• Familiarity with supporting VoIP systems.
• Experience in Office 365 administration.
• Ability to provide support for Mac OSX.
• Basic proficiency in server administration tasks such as AD user account management and password resets.

As a 1st Line IT Support Technician, you'll play a pivotal role in delivering exceptional customer service and technical support. This includes answering calls, providing remote assistance, and managing escalations effectively.

BENEFITS:

• Starting salary of up to £28,000 per annum
• 28 days holiday (incl. Bank Holidays)
• Hybrid working - 1 day WFH after probation
• Performance related bonus scheme (Paid bi-annually)
• Excellent training and funding for you to gain certifications
• Paid study leave
• Company social events
• Smart casual dress code policy

Interested? Please click apply or send your updated CV to gianluca (at) circlerecruitment (dot) com

Key skills: 1st line, Office 365, Windows IT Support, Tech Support, Helpdesk, help desk, service desk, London, MSP, IT Managed Services, Bicknacre, Chelmsford, Colchester, Basildon, Danbury, Great Baddow, Little Baddow, Woodham Ferrers, Wickford, Southend, Southend-on-Sea

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