2nd Line IT Engineer

2nd Line IT Support Engineer - MSP

Basildon, Essex (Hybrid)

Up to £42k

A dynamic and growing Managed Service Provider based in Basildon, Essex is looking for a 2nd Line IT Support Engineer to join their busy helpdesk team. Supporting a broad client base across the South East, this MSP prides itself on high-quality service delivery, a strong team culture, and clear progression pathways.

You'll be the backbone of the remote support function - an all-rounder with solid 2nd/3rd line troubleshooting ability across the standard MSP stack, comfortable handling escalations, major incidents, and everything in between. This is a hybrid role, with 3 days in the Basildon office and 2 days working from home.

Responsibilities

In this role, you'll be responsible for:

• Delivering 2nd line remote support services to contracted and non-contracted clients, managing tickets through to resolution.
• Troubleshooting complex desktop, server, and network issues - not just administration, but hands-on problem solving.
• Managing and responding to P1 / Major Incidents, ensuring timely escalation and communication throughout.
• Ensuring all SLA obligations are met and incidents or service requests are escalated where appropriate.
• Supporting junior colleagues as a point of escalation, guidance, and mentoring.
• Implementing remote service requests and installations when required.
• Contributing to technical documentation and knowledge base articles.

What We're Looking For

Essential experience:

• MSP background - essential. You'll need to hit the ground running.
• Strong Microsoft 365 and Azure administration and troubleshooting.
• Windows Server - solid working knowledge and hands-on troubleshooting experience.
• Networking fundamentals - routing, switching, VLANs, LAN/WAN.
• Firewall experience - SonicWall is advantageous, but equivalent experience considered.
• Endpoint and security tooling - Sophos AV, Intune, MDR (or equivalent products).
• Unifi and/or HP switching experience.
• On-premise hardware support and management.
• Ability to work logically under pressure and make sound decisions without hand-holding.

Beneficial (not essential):

• Microsoft certifications (AZ-700, SC-300, AZ-140)
• ITIL Foundation.
• Industry-recognised networking or security certifications.

What You'll Get

• Up to £42,000 salary (DOE)
• Hybrid working - 3 days in the Basildon office, 2 days remote
• 24 days annual leave + bank holidays, rising with length of service
• Private healthcare - immediate enrolment
• Mileage claim for business travel (45p/mile outside regular commute)
• Genuine progression pathways - 3rd line, onsite, or projects team
• Community and development days

This is a brilliant opportunity for a capable 2nd line engineer to join a people-first MSP where your technical ability will be recognised, developed, and rewarded.

Interested?

Don't worry if your CV isn't fully up to date - reach out to Gianluca @ Circlerecruitment dot com for a confidential conversation.

Key words: 2nd Line Engineer, IT Support Engineer, MSP, Managed Services, Remote Support, Microsoft 365, Azure, Windows Server, SonicWall, Sophos, Intune, Unifi, Basildon, Essex, Southend, Chelmsford

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.