2nd Line IT Support Technician

IT Support Technician (2nd Line)

IT Managed Services Provider - Reading (onsite 5-days a week)

Salary: £30,000-£35,000 (DOE)

Our client, a well-established MSP with over 15 years in the industry, provides IT and Telecoms support to 300+ businesses across the South East. Specialising in Microsoft 365, Windows Server, Virtualisation, and Cloud Migrations, they are known for their friendly, customer-focused approach.

As a 2nd Line IT Support Technician, you'll handle escalated technical issues, assist with Microsoft 365 and Azure migration projects, and play a key role in delivering high-quality support to a diverse client base. This is an excellent opportunity for someone with strong troubleshooting skills and experience in cloud technologies looking to progress within a dynamic MSP environment.

• Solid experience in a 2nd Line IT Support role (MSP experience preferred)
• Strong knowledge of Microsoft 365 administration (Exchange, SharePoint, Teams)
• Hands-on experience with Azure services and migration projects
• Familiarity with Active Directory, Group Policy, DNS
• Excellent troubleshooting and communication skills
• Full UK driver's licence - required

• Microsoft certifications such as AZ-104 (Azure Administrator) and AZ-700 (Network Engineer)
• Experience with backup solutions and email migration tools

• Resolve escalated technical issues within SLA
• Support Microsoft 365 and Azure migration projects
• Provide remote and occasional on-site support
• Maintain clear communication with clients and escalate when necessary
• Assist with provisioning and configuring new services

• Salary £30,000-£35,000 DOE
• Monday to Friday, 8:30am-5:30pm
• 20 days annual leave plus bank holidays
• Statutory pension scheme
• Supportive team environment with real career progression opportunities

Apply now to Gianluca @ circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture.

Key skills: MSP, 2nd Line, IT Support, Microsoft 365, Azure, Cloud Migration, IT Infrastructure, Reading, Berkshire

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