IT Support Analyst - 1st / 2nd line - Birmingham

IT Support Analyst - 1st / 2nd line - Birmingham - Hybrid Working

IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham.

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.

Experience required:

• Minimum 12+ months of experience in a similar 1st/2nd line IT support role.
• Working with helpdesk software, MS Office 365 & Windows 11
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player

Job Role Responsibilities:

• Provide 1st / 2nd Line IT Support via phone / email / service management tools
• Building and configuring desktops
• Provide Microsoft Office 365 support
• Carry out Active Directory tasks
• Able to support users remotely and on-premises
• Roll out software centrally and manually
• Offer user laptop health checks
• Adhere to firm wide security standards
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager and identify recurring issues
• Support team and firm with ad-hoc and project IT tasks

My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress.

They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com

Keywords - Service Desk / Helpdesk / IT Support / 1st Line / 2nd Line / Birmingham / West Midlands

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