IT Support Engineer
IT Support Engineer - Farnham (On-Site) - MSSP - £35,000 DOE
Do you enjoy variety in your day-to-day and want to join a growing Managed Security Service Provider where you'll get real hands-on exposure across service desk, projects, and field work?
This Farnham-based MSSP is looking for an IT Support Engineer to join their technical team of 10, supporting around 60 clients and 300 end users across a Microsoft-centric environment. Working with Halo as the PSA, NinjaRMM for remote monitoring, and Acronis for backup, you'll play a key role in keeping client environments running smoothly and securely.
This is a blended role split across service desk tickets, project work, and on-site field visits, so no two days will look the same. Full UK driving licence and access to your own vehicle are essential, as travel to client sites is a regular part of the job.
What you'll be doing:
Get involved in a broad mix of support work, from day-to-day ticket resolution to hands-on project delivery.
- Handling 1st and 2nd line support tickets via Halo, in line with SLAs and best practice.
- Administering and troubleshooting Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint and Intune.
- Monitoring and managing endpoints through NinjaRMM.
- Supporting backup health and issue resolution using Acronis.
- Troubleshooting networking issues across routers, firewalls and switches.
- Carrying out on-site break-fix visits and supporting field engineering work across the client base.
- Contributing to project work, including Microsoft 365 migrations, Azure deployments, and infrastructure upgrades.
- Assisting with security tasks such as patching, vulnerability management and endpoint protection.
What you'll need:
- Previous experience in an MSP or MSSP support environment.
- Solid technical grounding across Microsoft 365, Entra ID and Azure.
- Experience with PSA/RMM platforms (Halo and NinjaRMM ideal, but similar tools considered).
- Networking troubleshooting experience, including firewalls and switches.
- Strong communication skills and a genuine enjoyment of varied, hands-on work.
- Full UK driving licence and access to your own vehicle.
Nice to have:
- Experience with Acronis or similar backup platforms.
- Exposure to project or migration work within an MSP setting.
- Interest in progressing towards more senior technical or field engineering responsibilities.
What you'll get:
- Competitive salary up to £35,000 (DOE)
- 25 days holiday, plus bank holidays
- Contributory pension
- Private health care (after probation)
- Free on-site parking and mileage expenses
- Regular company and team social events
- Internal training programmes supporting Microsoft and security vendor accreditations
This is a great opportunity to build a well-rounded skillset across service desk, projects, and field engineering, within a business that's investing in its people and its growth.
Interested? Don't worry if your CV isn't up to date - reach out to Gianluca @ circlerecruitment (dot) com for a confidential chat.
Key words: IT Support, Managed Services Provider, MSP, Entra ID, Azure, Office 365, M365, Halo, Ninja, 1st Line 2nd Line, Farnham, Farnborough, 3rd line, aldershot, guildford, basingstoke,
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