Senior IT Support Technician

Senior IT Support Technician - MSP Location: Bracknell (Hybrid - 2 days in office)Salary: £33K-£38K DOE

A growing and dynamic IT Managed Services Provider (MSP) supporting over 60 clients is looking for a Senior IT Support Technician to join their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed.

You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work, and mentoring junior team members.

Key Responsibilities:

• Provide 2nd line support across Windows Server (on-prem & Azure), Active Directory, Group Policy, DNS, and RDS
• Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice)
• Support and configure Hyper-V and virtualised environments
• Perform hardware diagnostics, repairs, and installations
• Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs
• Monitor and maintain client systems and networks
• Assist with workstation setups and fault diagnosis (hardware/software)
• Deliver excellent customer service via phone, email, and in person

Ideal Experience With:

• ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup
• Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt

What You'll Need:

• Strong communication and customer service skills
• Confidence on the phone and in client-facing situations
• Ability to manage time, multitask, and work to SLAs
• A team player mindset with a willingness to share knowledge

Perks & Benefits:

• Starting salary of £33k-£38k DOE
• Hybrid working (2 days in office)
• 9.5-day fortnight after probation
• Birthday off
• Pension scheme
• Death in service cover
• Health care top-up

This is a great opportunity for someone looking to grow their career in a supportive and fast-paced MSP environment.

Interested? Don't worry if your CV isn't up to date - reach out to Gianluca @ circlerecruitment (dot) com to find out more.

Key Words: Windows Server, IT Managed Services, IT Suppot, IT Infrastructure, 365, Microsoft, Windows, Azure, Cloud, Berkshire, Reading, Wokingham, Bracknell, Maidenhead, Taplow, Winnersh

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