Senior Support Engineer

Role: Senior Support Engineer Salary/Rate: up to £170 per day Location: central London + travel to clientsContract Duration: 3-6-months

We are seeking a Senior Support Engineer for an established IT Managed Service Provider delivering outsourced IT support, infrastructure management, and technology solutions to a diverse range of clients.

This Senior Support Engineer role is based between on site in central London and travel to client sites as needed. The contract for the Senior Support Engineer position is for 3-6-months.

The Senior Support Engineer role is based within the Support department, responsible for overseeing Support Engineers, managing client projects and providing high-level technical support. The role involves mentoring team members, ensuring effective workload management and contributing to both client-facing and internal IT operations.

Essential skills/experience required:

• Strong experience supporting Windows, macOS, and Linux workstations.
• Proficient in Windows Server and basic Linux server administration.
• Skilled in Active Directory, Group Policy, Azure AD, and SSO configuration.
• Hands-on experience with Microsoft 365 and Google Workspace.
• Solid understanding of networking principles and DNS/DHCP management.
• Familiarity with virtualisation and containerisation technologies (e.g., Docker, LXD).
• Experience supporting VoIP systems (e.g., FreePBX, Microsoft Business Voice).
• Excellent documentation and knowledge-sharing practices.
• Strong communication and client engagement skills.
• Ability to manage support teams and coordinate schedules.
• Awareness of IT policies, compliance standards, and security protocols.

Role/Responsibilities:

• Deliver expert technical support across diverse client environments.
• Support and guide junior engineers, managing schedules and workloads.
• Engage with clients through meetings and project updates.
• Maintain accurate documentation of systems, configurations, and processes.
• Ensure compliance with internal policies and security standards.
• Contribute to team meetings and continuous improvement initiatives.
• Be available for occasional out-of-hours work when required.

If you are interested in the above role, please click Apply Now and send a CV for quick review.

Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.

Support, IT Engineer, IT Support, Windows, MacOS, Linux, Administration, AD, Active Directory, VoIP, Ticketing, Tickets, Virtualisation, IT Operations, Technical Support, Tech Support, Desktop Support

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