Project Manager - IT Managed Services (Leatherhead)

Cisilion are seeking a Project Manager with a proven track record of successfully delivering IT projects in a managed services environment. The ideal candidate must have experience in delivering IT technical service based solutions while managing stakeholders, vendors, and client expectations. The role is a core element of the Client Services function and will partner closely with Sales and Operations to ensure services are deployed, tested and released effectively.

Key Skills

Mandatory

• Project Management Expertise: Demonstrated success in managing IT Services projects.
• Industry Knowledge: Foundational understanding of IT (infrastructure, cloud, and collaboration technologies).
• Operational Knowledge: Foundational knowledge of operational practices – Incident, Change and Problem Management.
• Certification: Accredited in Prince II or PMI.
• Client-Facing Skills: Exceptional communication, presentation, and negotiation skills.
• Client Engagement : Excellent client-facing and presentation skills. Proven ability to juggle multiple projects in a fast-paced environment.
• Software Proficiency: Thorough knowledge of MS Project, Word, Excel, and PowerPoint.
• Influence and Impact: Strong ability to influence key decisions.
• Technical Writing: Experience in project documentation writing.
• Commercial Acumen: Strong commercial awareness.
• Vendor Relationships : Ability to establish and maintain vendor relationships.

Soft Skills

• Communication: Excellent written and verbal communication, listening, negotiation, and presentation skills.
• Planning and Organisation: Strong planning and organisational skills.
• Client Interaction: Excellent client-facing meeting and presentation skills.
• Personal Attributes: Demonstrates personal drive, initiative, team-working capabilities, flexibility, resilience, and effective communication.
• Responsibility : Ability to take ownership and responsibility.
• Relationship Management : Skilled in managing relationships effectively.
• Pressure Management: Ability to work efficiently under pressure.
• Time Management: Excellent time management and prioritization skills.
• Self-Motivation: Self-motivated with a focus on continuous self-improvement.

Key Tasks

Main Responsibilities:

• End-to-End Project Delivery
• Ensure projects are delivered on scope, on time, within budget, and meet quality expectations.
• Execute managed services projects such as service deployments, migrations, collaboration solutions, voice and audiovisual deployments, and system refreshes.
• Transitioning services into production environments, collaborating closely with operational teams and ensuring service acceptance criteria is adhered to.

• Project Management Excellence
• Apply robust project management methodologies (e.g., PRINCE2 or PMI) and adhere to established PMO governance frameworks.
• Manage complex projects involving multidisciplinary teams, vendors, and stakeholders.
• Develop and maintain detailed project plans, timelines, and budgets.

• Technical Expertise
• Leverage knowledge of Cisco and/or Microsoft technologies in project planning and delivery.
• Ensure Servicedesign packages are suitable and reflective of project goals and objectives.

• Stakeholder and Client Engagement
• Collaborate with pre-sales and service design teams to understand client requirements.
• Build strong relationships with clients, vendors, and internal teams to ensure seamless project execution.
• Act as the primary point of contact for clients, ensuring their needs are met throughout the project lifecycle.

• Leadership and Team Management
• Motivate, guide, and manage project teams to ensure successful delivery.
• Foster a collaborative environment among cross-functional teams, both internal and external.

• Financial Oversight
• Track and manage project budgets, providing regular financial updates to stakeholders.
• Present profit and loss (P&L) insights and financial risks at the leadership level.