Interim Compliance Manager

About us

Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.

CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.

The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture.

About the role

The Compliance & Data Protection Manager is responsible for managing contractual and legal frameworks including maintaining Terms & Conditions, licensing agreements and overseeing negotiations with customers and suppliers. This role acts as the primary contact for data protection compliance, including leading DPIAs and liaising with the external DPO.

This role will oversee a small Compliance Team, with broader responsibility for third party management, company accreditations and health and safety.

This is a 12-month fixed-term contract which can be based at any of our UK offices (Wokingham, Stirling or Exeter) or fully remote in the UK.

Key responsibilities include:

Contractual & Legal Support

• Ensuring the ongoing maintenance and updating of the CitNOW Groups Terms and Conditions and Licensing Agreements
• Overseeing contractual negotiations with customers, including drafting ad-hoc agreements and reviewing customer Terms and Conditions
• Liaising with third party lawyers to support in the resolution of more complex queries as required
• Ensuring continued compliance and monitoring of applicable legal and regulatory frameworks, completing a gap analysis as required, e.g. the EU AI Act
• Being the in-house point of contact for Terms and Conditions and contractual queries

Data Protection

• Acting as the primary point of contact for all data protection queries, ensuring compliance with UK GDPR, Data Protection Act 2018, EU GDPR and other applicable country-specific privacy laws
• Instigating and lead the completion and internal sign off for DPIA’s
• Acting as the key point of contact between the company and the external DPO
• Creating, updating and reviewing Internal and External Privacy and data protection Policies
• Completing GDPR questionnaires with support from our external DPO as required
• Ensuring timely completion of Data Subject Rights Requests

General & Team Management

• Managing a small Compliance Team, responsible for third-party and supplier management, Health & Safety and Company accreditations e.g. ISO 27001
• Monitoring and reporting legal and compliance risks, tracking status through to completion
• Aiding in the response to tenders for the Groups engagement with Customers
• Responding to general Compliance queries within the shared mailbox

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.

View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com)