Sales Admin Apprentice

This fantastic opportunity allows you to join our Sales and Customer Success team in a blended role, gain a formal qualification while developing core communication, problem-solving, and commercial skills that will set the foundation for a successful career in customer-focused roles. We can be flexible about the September start date.

Role

Direct responsibilities of the role include:

  • Maintain and update the CRM system with accurate customer and prospect information
  • Assist in the creation and scheduling of email sales campaigns, including drafting content and tracking engagement
  • Log all customer interactions and activities to ensure a clear record of communications and follow-ups
  • Support the sales team with lead generation, research and qualification of new business opportunities
  • Help prepare sales proposals and presentations for prospective clients
  • Respond to inbound customer enquiries via phone and email, providing timely and professional support
  • Monitor and report on campaign performance and customer feedback to the wider team
  • Collaborate with the marketing team to align messaging and support promotional efforts
  • Participate in team meetings and contribute ideas to improve customer engagement and sales processes
  • Learn and apply best practices in customer relationship management and sales techniques

Training

Your apprenticeship course will involve regular training with Diverse Futures, alongside plenty of on-the-job training, coaching and mentoring. We would expect at least 20% of your working hours will be spent training or studying. It is likely to be a Customer Service Specialist apprenticeship, and we will confirm at interview.

It is likely that there will be an opportunity to take up a full-time permanent position once the apprenticeship successfully completed.

Apprenticeship Standard
Customer service specialist (level 3)
Training Provider
BLUE SKY ASSESSING & CONSULTANCY LTD
Working Week
Monday to Friday on a hybrid working contract with two office-based days in Wokingham per week (Tuesdays and Thursdays)
Expected Duration
1 Year 3 Months
Positions Available
1
Closing Date
Wednesday, 30th July 2025
Start Date
Monday, 1st September 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working

Qualifications

  • English GCSE, grade 4 (Essential)
  • Maths GCSE, grade 4 (Essential)

About the Employer

CitNOW Group
CitNOW Group is a global software company that helps car dealerships and manufacturers connect more effectively with their customers. Our technology makes the car buying and owning journey more transparent, personal, and engaging for customers —so they feel confident and informed at every step. We’re made up of 12 global software businesses, and our applications and solutions are trusted by customers in over 82 countries, including Mercedes-Benz, BMW and Ford! Whether it’s video, messaging or data platforms, we’re transforming how the automotive world interacts with its customers across the globe. We have a strong ‘one-team’ culture that values collaboration, wellbeing and personal development. We’re proud to offer an inclusive working environment where everyone, no matter their background or experience, is supported and appreciated. Behind every successful software company is a passionate team of customer-facing professionals, from Sales to Customer Success - who build trusted relationships with customers, discover their needs and help them to achieve their goals. These teams play a vital role in delivering exceptional service and ensuring every interaction creates meaningful value for the customer. This is a fantastic opportunity to kick-start your career in the software industry as a Sales Apprentice, working alongside experienced Sales and Customer Success professionals in a fast-growing business. You’ll gain hands-on experience in supporting lead generation, sales processes, and driving customer engagement - all while helping the CitNOW Group deliver outstanding customer experiences that ensure satisfaction and long-term growth.
Company
CitNOW Group
Location
9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, England
Hybrid / WFH Options
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted
Company
CitNOW Group
Location
9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, England
Hybrid / WFH Options
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted