Application Support Technical Lead Analyst - Vice President

Job ID: 99678039584Posted: 2026-08-28Location: Belfast, Northern Ireland, United KingdomCategory: Technology, Applications Support, ProfessionalCompany: CitiEngineer the future of global finance. At Citi, our Tech team doesn't just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Technical Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

The Technical Lead is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

Provides expertise in area and an advanced level of understanding of the principles of apps support.

Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirementsConsiders the implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

Acts as advisor or coach to new or lower level analysts; allocates work.

Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services. Persuades and influences others through strong and comprehensive communication and diplomacy skillsPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Experience:

Progressive experience in Leading highly scalable Production platformStrong knowledge and working experience in the Corporate Banking domain, including critical payment flows, and transaction processingDemonstrated leadership experience in high‐availability, large‐scale financial environmentsProven ability to lead cross‐functional teams and drive operational excellenceCore Responsibilities: Hands-on experience managing large-scale, distributed online banking platforms.

Lead L2 Production Support for mission‐critical applications, ensuring stability, resilience, and 24/7 service availabilityDrive incident management, real-time coordination, rapid triage, and timely restorationPerform deep root cause analysis (RCA) and ensure long‐term preventive solutionsBuild strong partnerships with engineering, architecture, infrastructure, and business teamsFoster a service-oriented culture in a high‐pressure, fast-paced environmentMonitoring & Observability: Design and build strategic observability dashboards using gold signals (SLIs, SLOs, Latency, Business KPIs)Troubleshoot telemetry and instrumentation issues across on-prem, ECS, Kubernetes, and cloud environmentsDrive end-to-end client journey visibility, especially for Digital Channels and other critical business flowsIntegrate and optimize modern observability and monitoring toolsCollaborate with Architecture to embed Observability NFRs into the SDLCApply SRE fundamentals to improve system reliability and reduce operational toilEvaluate and onboard new tooling to enhance Monitoring & Observability capabilitiesTechnical Expertise: Unix/Linux: log analysis, performance investigation, process debuggingScripting: Shell and Python for automation and support utilitiesDatabases: Oracle & MongoDB troubleshootingReplication: Oracle GoldenGate triage and health monitoringMessaging: Kafka (consumer lag, offsets), TIBCO EMS troubleshootingObservability Tools: Grafana, Prometheus, Open Telemetry, ELK, AppDynamics, ITRS GeneosCloud / Containers: Google Cloud Observability (Monitoring, Logging, Tracing), OpenShift, ECS, KubernetesAbility to build consolidated E2E monitoring views across hybrid infrastructureAI Enablement: Identify L2 operational use cases for AI-driven automation and remediationCollaborate to build business cases for Citi AI solutionsDrive adoption of AI to reduce manual effort and improve incident predictabilityLeadership: Strong leadership capabilities with the ability to mentor L1/L2 teamsStrategic thinker with excellent practical problem‐solving skillsStrong interpersonal and relationship-building skills across technology and business stakeholdersExcellent communication during high-severity incidents and executive updatesAbility to thrive in a fast-paced, service-oriented environment, maintaining composure under pressureEducation: Bachelor's/University degree, Master's degree preferredWhat we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:27 days annual leave (plus bank holidays)A discretional annual performance related bonusPrivate Medical Care & Life InsuranceEmployee Assistance ProgramPension PlanPaid Parental LeaveSpecial discounts for employees, family, and friendsAccess to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.#LI-BH3------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family: Applications Support------------------------------------------------------Time Type: Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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