Futures e-Trading Technology - Client Services VP Technology Lead

Job ID: 94218329216Posted: 2026-07-11Location: Belfast, Northern Ireland, United KingdomCategory: Technology, Applications Development, ProfessionalCompany: CitiEngineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.Equities TechEquities Technology at Citi is undertaking a bold, multi‐year transformation to build a best‐in‐class global platform across execution, prime, clearing and cross‐product margining. We are re‐engineering our technology estate to achieve world‐leading performance and resiliency, enabling new capabilities in advanced execution, global market connectivity, and modernised post‐trade, clearing and margin processes. Our ambition is to deliver a seamlessly integrated, highly automated platform that drives outstanding client outcomes and accelerates growth across our global franchise. As part of the team, you’ll collaborate closely with high‐calibre engineers and deeply engaged business and product partners - working together to define and deliver the next generation of Equities technology at Citi.Role SummaryWe are seeking a highly motivated Electronic Trading Application Support Analyst to join the EES (Electronic Execution Services) team, supporting Citi’s Futures Execution Technology and Businesses globally.The purpose of this role will be to provide the first line of support to both external & internal customers on Citi’s Futures trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship.Successful candidates will join the global EES team working alongside respective sales groups to provide a high-level service across internal and external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.Key ResponsibilitiesProactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the teamConduct assessments to improve existing procedures and drive automation of processesMaintain a high-level of service for traders and internal / external clients and act as primary contact for the team covering trading setups and administration.Collaborate effectively with colleagues globally, sharing information and knowledge effectivelyProvide a world class support service to a geographically diverse user basStrong process awareness and ability to manage day-day requests, queries, issues/problems and customer escalations under pressureEnsure all issues are tracked and work closely with business development managers to prioritize resolutionCollate customer feedback and experience and translate them into new initiatives over process and system optimizationEmbrace the values by upholding and exemplifying the values in daily interactions with internal and external clientsMonitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if anyDevelop expertise in the relationships between clients, sales and technology teamsDevelop in-depth knowledge of the fundamentals of Futures/ Listed Derivatives businessCommunicate complex technical and functional issues to business users in a language they understandRun management meetings to report on projects, status and key challenges.Key Skills and experience required Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferredExperience in e-Trading Client Services or associated Operations group in a high availability/mission critical environmentDemonstrated ability to efficiently problem solve in time critical scenariosPrevious experience/knowledge of supporting a Futures trading business preferredExperience and/or knowledge of financial & banking industry is a plusAdded Skills:Strong communication skillsEffective written and presentation skillsUnderstanding of client trading architecture is preferredExperience in data analysis and MIS reporting is preferredKnowledge of foreign languages will be an added advantage but not essentialCompetencies:Ability to work at strategic and tactical operational levelsExceptional interpersonal and communication skillsAbility to promote positive work relationshipAbility to think clearly, analyze and resolve problems with good judgmentDisplay a flexible attitude to work and a great team playerUnderstand criticality and concepts of information securityThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.What we’ll provide youBy joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:27 days annual leave (plus bank holidays)A discretional annual performance related bonusPrivate Medical Care & Life InsuranceEmployee Assistance ProgramPension PlanPaid Parental LeaveSpecial discounts for employees, family, and friendsAccess to an array of learning and development resourcesVisit our About Us | Culture, Values & Benefits page to learn more.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Applications Development------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.