Digital Support Technician Apprentice
Exciting Career Opportunity at Citizen!
Are you passionate and excited about using technology to solve problems and create a seamless experience? As an apprentice, you’ll play a key role in enhancing user and customer experiences through AI-powered tools, automation and cutting-edge contact centre technologies.
Role
- Assist in the configuration, maintenance, and optimisation of Amazon Connect contact centre solutions.
- Assist in creating and maintaining dashboards and reports to monitor system performance and customer experience metrics.
- Support the continuous improvement of digital channels and AI-powered functionalities within Amazon Connect; this includes building flows, dialogues, and interactions that meet customer needs and align with business goals.
- Help keep digital process documents up to date, such as step-by-step guides or change logs.
Training
We are looking for a motivated Digital Support Apprentice to join our Service Improvement team within the Customer Experience Directorate. This is an exciting opportunity to gain hands-on experience with contact centre cloud technologies supporting the development of AI-powered functionalities that enhance customer engagement.
Our team is constantly improving how we use digital technology to support customers and users. This apprenticeship offers a chance to be part of that journey, learn modern tools like Amazon Connect, and develop skills that are in high demand.
What We Offer:
Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- GINGER NUT MEDIA LIMITED
- Working Week
- Hours: Monday - Friday 9.00am - 5.00pm. Location: Birmingham/Hybrid, minimum 2 days in the office.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 19th January 2026
- Start Date
- Monday, 16th February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade 6 (Essential)
- IT GCSE, grade 6 (Essential)
- Maths GCSE, grade 6 (Essential)