IT Support Apprentice
In this role you will be the in-house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management.
Role
- Provide on-site field support to customers including installation, and servicing and repairing systems and equipment. Verify and approve operational quality of system equipment
- Coordinate IT equipment procurement, including ordering, tracking deliveries, and maintaining inventory records
- Liaise with external IT providers to coordinate services, maintenance, and technical support
- Ensure equipment is properly prepared for new users
- Support maintenance of accurate inventories of all IT equipment, including telephones, laptops, tablets, and peripherals
- Update equipment records when devices are reallocated between staff members
- Log and monitor all IT support tickets, ensuring timely response and resolution
- Contribute to maintaining IT security, compliance, and best practice procedures
- Resolve customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assist in investigating and resolving complex installations and maintenance matters of significance
- Instruct customers in the operation and maintenance of systems/equipment
- Ensure issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
- Act as a liaison with customers on administrative and technical matters for assigned projects
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Potential opportunity to secure a permanent company position after successful completion of the two-year programme.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 14th January 2026
- Start Date
- Wednesday, 21st January 2026
Desired Skills
- Customer care skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)