Production Support Engineer (Equities Electronic Trading)

City Elite are delighted to be working with a leading Trade Finance Bank, based in the City. We’re looking for a Production Support Engineer to provide front-office aligned support for our DMA and algorithmic electronic trading platforms across equities, fixed income, and FX. You’ll work closely with traders, sales, technology teams, and vendors to ensure the stability, performance, and reliability of high-volume, low-latency trading systems. The role covers FIX connectivity, EMS/OMS platforms, market data, incident management, and change/release support, with a strong focus on proactive monitoring and rapid issue resolution in a live trading environment.

Production Support Engineer (Equities Electronic Trading)

Location: London/ Hybrid

Employment Type: Permanent

Department: Algo/DMA Technology/Application Support

Key Responsibilities:

• Provide front office aligned production support for DMA and algorithmic trading platforms.
• Troubleshoot and resolve issues related to FIX protocol connectivity, order routing, drop copy, and post-trade workflows.
• Monitor order flow for rejects and failures, proactively identifying and resolving issues.
• Support and monitor market data feeds to maintain accuracy and performance.
• Collaborate with sales, traders, and execution desks to resolve production issues and trading queries.
• Support EMS/OMS platforms and ensure smooth integration with middle-office and back-office systems.
• Partner with middle office on allocations, booking, and reconciliations.
• Leverage observability and monitoring tools (Grafana, Splunk, OpenText/SiteScope/OBM) for proactive issue detection and notifications.
• Work with vendors on production support for OMS/EMS, FIX mapping/routing, market data, and execution connectivity.
• Able to take lead in incident root cause analysis and drive long-term stability improvements.
• Participate in change and release management, including exchange/venue upgrades, vendor releases, and platform roll outs.
• Contribute to Business Continuity Planning (BCP) by taking part in Disaster Recovery (DR) tests and industry-wide SIFMA BCP exercises.

Required Skills & Qualifications:

• Strong knowledge of the FIX protocol and order lifecycle (equities/Fixed Income/FX).
• Experience in front-office trading support, with direct interaction with traders/sales.
• Strong background with EMS/OMS platforms (Raptor, Fidessa, Flex Trade, Bloomberg EMSX, etc.).
• Hands-on experience with market data feeds (Bloomberg, PICO, Refinitiv, exchange feeds, etc.).
• Familiarity with middle-office workflows (allocations, booking, reconciliations).
• Proficiency with observability tools (Grafana, Splunk, OpenText/SiteScope/OBM).
• Good communication, problem-solving, and troubleshooting skills in low-latency, high-volume trading environments.
• Python (plus Shell a bonus) Scripting knowledge and SQL is a plus.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Finance, or related discipline.
• 2-5 years of equities trading support experience.
• Exposure to DMA, DSA, SOR, Algo Trading strategies.
• Familiarity with global exchange protocols and regulations (Reg NMS, CAT, MiFID II etc.).