Technical Operator

Job Title: Technical Bureau Operator

Location: Glasgow Head Office, G5

Contract: Multiple Contracts Available (Dayshift, Nights, Weekends) 

Salary: £25,918 - £28,794 (Dependant on Contract Type)  

Hours: 15hrs - 37.5hrs (Dependant on Contract Type)  

**THIS ROLE DOES NOT REQUIRE ANY PREVIOUS EXPERIENCE AS FULL TRAINING WILL BE PROVIDED TO SUCCESSFUL CANDIDATES** 

Job Purpose: 

The role of a Technical Bureau Operator is to assist in the remote monitoring of Refrigeration, HVAC and Lighting in some of Britain’s biggest retailers. This involves dealing with alarms generated from stores, investigating store logged faults and carrying out diagnostic checks in an attempt to fault find, resolving remotely where possible. 

The role will involve giving support to instore teams whether this be logging a job for a field engineer to attend or providing technical support to rectify a problem. You will also be a key tool for field engineering teams providing assistance as and when it may be required. 

Key Responsibilities:

• Triage Refrigeration alarms with a high focus on response times and quality of service.

• Resolve store logged jobs via remote diagnostic checks/alterations to prevent engineer attendance where possible.

• Working alongside Bureau Management and Specialists to help assist in the efficient and effective running of the Bureau. 

• Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource.

• Respond in a prompt and professional manner to requests for support for the Field Operations teams via telephone/email.

• Identify and rectify, or escalate, any issues with equipment not set to the agreed specification.

Qualifications / Experience:

Experience in a similar customer service-based role is desirable but not essential.

The ideal candidate:

• PC literate with experience working with all Microsoft packages.

• Excellent problem solving skills whilst working under a high pressure environment. 

• The ability to multitask using multiple software programmes simultaneously.

• Trustworthy individual with good communication skills and experience within the customer service sector.