Information Systems Support Assistant
Job summary
This is a great opportunity to build your digital skills while supporting colleagues across our services to use information systems with confidence and accuracy. You'll work as part of our Digital and Information Systems team, helping staff use a range of clinical and administrative systems safely and effectively. Your work will support good data quality, secure access, and smooth day-to-day operations, all of which play a key role in delivering high-quality care.
Main duties of the job
What you'll do:
- Provide support, guidance and training to colleagues using key systems such as Electronic Patient Records, rostering tools and registration platforms
- Investigate system issues, identify solutions and share clear advice with teams
- Maintain system configuration, monitor data quality and support routine upgrades
- Help create reports and analysis to support services and decision-making
- Support Registration Authority processes, including user access and smartcard management
- Strong IT skills and confidence using a range of digital systems
- Ability to explain technical information in a clear and friendly way
- Good organisation and problem-solving skills
- Experience supporting system users or transferable customer-support skills
- Willingness to learn, with training and supervision provided
About us
At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
- NVQ Level 4 equivalent qualifications or significant experience in relevant area
- GCSE/GCE Mathematics - Grade C or above, GCSE/GCE English - Grade C or above
- ECDL, NHS Elite, NHS Preparation for MOST or equivalent
- Adult Educations Training Qualification (i.e. City & Guilds or Cert Ed.) or demonstrable experience supporting other training needs
- SystmOne Train The Trainer
- Familiarity with Business Intelligence, performance or charting software
- Professional award in IM&T or recognised management qualification
Knowledge
- Good IT skills (Microsoft packages) and knowledge of the varied organisations IT systems
- Working knowledge of Care Identity Management (CIM)
- Understanding of the National RA Policy and Requirements
- Understanding of the ISO27001 Management System Requirements
- Ability to process information in a logical order
- Ability to record information in an accurate and logical manner
- Ability to discuss and explain complex issues to employees
- Ability to interpret issues raised and explained by systems users
- Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries.
- Good analytical skills to be able to analyse and interpret individuals' learning needs to decide how best to deliver the training.
- Able to demonstrate in depth usage of using word processor and presentation software to produce attractive and clear reports and presentations
- Knowledge of NHS IM&T systems such as SystmOne, Dawn, R4, Inform, Maps (E-Rostering), Software Europe Expenses, Covalent, ESR, Choose & Book (E-rs)
- Knowledge of performance management tools and techniques, e.g. balanced scorecards, lean systems etc
- Registration Authority policies, procedures and systems within the NHS
Experience
- Significant experience as working as a RA Agent within CIM
- Significant experience of supporting implementation and daily management of the information security management system (ISO27001).
- Ability to record information in an accurate and logical manner
- Ability to discuss and explain technical issues to non-technical staff
- Ability to interpret complex technical problems explained by non-technical systems users
- Practical experience of developing & delivering training to non-technical staff
- Support of IT systems or equivalent transferrable user/staff support type experience
- Ability to work under pressure
- Experience of producing Business Intelligence reports
- Experience of NHS IT systems such as SystmOne, Dawn, R4, Inform, , Maps (E-Rostering), Covalent, ESR, E-Referrals (Choose & Book)
- SQL experience
- Experience in handling and analysis of NHS data sets
- Experience of working in an information or performance management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
City Health Care Partnership CIC
Address
Business Support Centre
5 Beacon Way
Hull
HU3 4AE
United Kingdom
Employer's website
https://www.chcpcic.org.uk/