Project Support Manager
Job summary
An opportunity has arisen for an individual with strong SystmOne skills to join the Information Management team within City Health Care Partnership. Working with digital and information teams, you'll help improve how services use software systems so staff can work more efficiently and patients receive safer, more accurate care. This role supports colleagues across City Health Care Partnership CIC by making sure systems are well set up, understood and used consistently. You'll be part of a supportive team that works closely with services to deliver system improvements, training and clear ways of working. Your work will help teams record and use information confidently, supporting better decisions and service planning. We are also able to offer hybrid working, allowing our team flexibility to work from home, whilst still maintaining contact with the team by attending the office two/three days per week. Based at the Business Support Centre in Hull the role may also require you to travel across the East Riding with occasional visits to the Northwest.
Main duties of the job
What you'll do:
- Support the delivery of software system projects from planning through to implementation
- Configure and improve systems so they meet service needs
- Develop clear guidance and standard operating procedures
- Provide advice, training and support to staff at all levels
- Help improve data quality and consistent reporting across teams
- Experience supporting or managing digital or software systems
- Confidence explaining technical information in a clear, simple way
- Good planning and problem-solving skills
- Ability to work with a wide range of people and teams
- An organised approach, with attention to detail and data quality
In this position, you will contribute to the continuous advancement of our primary clinical system, SystmOne, working alongside the wider Systems team and subject matter experts, while also enjoying the scope to assume additional duties in training delivery and reporting.
We welcome applications from people of all backgrounds and experiences and are committed to fair, inclusive recruitment where everyone is treated with respect and supported to succeedAbout us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
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Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
- Degree, equivalent qualifications or equivalent level of knowledge, skill and experience
- SystmOne Train the Trainer or relevant experience
- Project Management qualification (Prince 2) or equivalent level of knowledge, skill and experience
- ECDL, NHS Elite, NHS Preparation for MOST or equivalent
- Allocate Software Administration skills
- Training specific courses/qualifications
Knowledge
- Good IT skills (Microsoft packages) and knowledge of the varied organisations IT systems
- Ability to process information in a logical order
- Ability to record information in an accurate and logical manner
- Ability to discuss and explain complex issues to employees
- Ability to interpret issues raised and explained by systems users
- Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries
- Good analytical skills to be able to analyse and interpret individuals' learning needs to decide how best to deliver the training.
- Understanding of Data Quality issues and implementing measures to support quality through training and standardisation.
- SystmOne TTT Core, Community trained
- In depth knowledge of NHS IM&T systems such as SystmOne, Dawn, R4,Inform, Maps (E-Rostering), Software Europe Expenses, Covalent, ESR, Choose & Book
- In-depth knowledge of data requirements within NHS bodies
Experience
- Experience of developing logical processes in compliance with existing policies and guidelines
- Significant experience of advanced level SystmOne administration skills
- Ability to record information in an accurate and logical manner
- Ability to discuss and explain technical issues to non-technical staff
- Ability to interpret complex technical problems explained by non-technical systems users
- Practical experience of delivering to non-technical staff on a one to one and group basis
- Support of complex IT systems
- Understanding of project lifecycle
- Ability to work under pressure to meet agreed service levels
- Administration experience of software packages used within healthcare
- Training qualification or demonstrable experience
- Experience of NHS IT systems such as SystmOne, Dawn, R4, Inform, , Maps (E-Rostering), Covalent, ESR, E-Referrals (Choose & Book)
- Project Management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
City Health Care Partnership CIC
Address
Business Support Centre
5 Beacon Way
Hull
HU3 4AE
Employer's website
https://www.chcpcic.org.uk/