Support Staff Team Leader

Job summary

Working with the Integrated Urgent Care team, you'll help ensure patients receive a smooth and efficient service by leading vital support functions that keep urgent care services running safely and effectively. As Support Staff Team Leader, you will provide day-to-day leadership to the support staff team across urgent care settings. You will work closely with clinical and operational colleagues to coordinate services, support patient pathways and maintain high standards of customer care. This is a varied role that combines team leadership with hands-on operational support, helping to ensure services remain responsive and resilient.

Main duties of the job

What you'll do:

• Lead and support the Urgent Care Support Staff Team across multiple service sites
• Coordinate administration, reception and operational activities to support patient care
• Provide hands-on support when needed, including reception, administration and driving duties
• Manage stock ordering and resources to ensure services run efficiently
• Support incident management, business continuity processes and service improvement initiatives

What we're looking for:

• Experience supervising or leading a team in a healthcare, customer service or operational setting
• Strong organisational, communication and problem-solving skills
• Experience of administration, reception or service coordination processes
• Confidence using IT systems and learning new digital tools
• A flexible and proactive approach, with the ability to adapt to service needs, including some unsociable hours

Training will be provided for specialist responsibilities, including system administration and incident management. We welcome applications from people of all backgrounds and value the different experiences, perspectives and ideas that help us deliver inclusive, high-quality care.

About us

At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.