Fraud Analyst

Industry: Banking

Title: Online Banking & Merchant Fraud Analyst

Department: Information & Cyber Security - Fraud

Job Summary:

The Online Banking and Merchant Fraud Analyst is responsible for preventing and minimizing losses to the Bank and its Customers as a result of fraudulent online banking activity or merchant accounts for the group. The role requires a good level of systems knowledge alongside the ability to conduct transaction analysis and investigation and fraud loss prevention performance presentations to stakeholders.

Will role will primarily be focused within online banking fraud team with assistance for merchant fraud monitoring when required. They will be heavily engaged in building out an enhanced cross-channel fraud prevention strategy as online banking migrates to cloud based solutions in East and West regions.

Online banking fraud team are responsible for Group Enterprise Risk and Group Cyber Fraud programmes and projects in order to manage suspicious activity, transactional payment releases, potential security incidents and cyber fraud across the Bank.

Ability to work shift patterns and extended hours when required is Essential.

Job Accountabilities

• Respond to and research customer issues where required.
• Examine/analyse activity on customer accounts, as alerted by various fraud detection tools and reports, to identify suspicious transactions and take required action to block accounts in situations where fraud is suspected.
• Contact customers to establish validity of transactions by asking probing and effective questions.
• Initiate inter-bank fund recall requests, pre-compliance/compliance requests.
• Review security alerts and bulletins issued by ICS, MasterCard and Visa.
• Keep abreast of any newly identified fraud patterns and Acquirer rules and regulations and escalate new patterns to senior stakeholders for further research when necessary.
• Undertake other duties necessary for the smooth running of the Fraud area.
• Join the bank Cyber Champions network and educate team members on wider fraud trends.

Know-How/Competency Requirements

• NICE Actimize Fraud (IFM) and Cloud Products.
• Strong analytical and problem solving abilities to recognise suspicious activity and to take appropriate action.
• Excellent communication skills, both oral and written, to effectively respond to a variety of fraud and customer-service related inquiries.
• Sound understanding of the Bank’s products and services and the application systems that support them (Actimize, Tango, Flexcube (FCUBS), MasterCard Online, VISA Online)
• Knowledge and understanding of the MasterCard and Visa Acquirer applications and fraud centre for transaction investigations.
• Familiarity with inherent controls within key processes surrounding account maintenance and customer authentication procedures is essential in order to recognise breaches of controls or procedures that contributed to fraud.
• Excellent negotiation skills in order to deal with potentially difficult and sensitive issues.
• A high degree of constant teamwork involving sharing information on a daily basis, recording information in a clear, concise manner to maintain the integrity of written records.
• Ability to work to deadlines and prioritize tasks.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook etc.)

Must be willing to take on additional professional training and certification as required.