Data Technician Apprentice

Purpose of Post
To support the implementation and management of the new Customer Relationship Management (CRM)/ Project Management (PM)system for the City Business and Investment Unit by using the dedicated software, collating information and producing reports.
To work effectively with team members to ensure accurate and timely data capture.

Main Duties and Responsibilities

• Ensure collection and storage of data is secure in line with the City of London Corporation’s policies and procedures
• Maintain the CRM/PM system and provide regular updates for managers to ensure their teams are able to keep the system updated regularly
• Support in the gathering and input of data from the City Business and Investment Unit
• To work collaboratively with colleagues across the Environment Department and the City of London Corporation in reviewing how they utilise their data and how information can be shared across teams
• To present data, using textual, numeric, graphical and other visualisation methods appropriate to the target audience
• To assist with key information to support the publication of reports
• To provide technical assistance to colleagues to ensure they are managing their individual schedules
• Provide regular activity reports to Managers and Directors and be able to respond quickly to ad-hoc requests for information
• To develop a working understanding of legal and regulatory requirements around data use (e.g. data protection, data sharing, data security)
• Contribute to team meetings by providing key insights gained from the CRM/PM system. Be comfortable interpreting the data with support from managers
• Maintain a strong working knowledge of the chosen system and suggest areas of improvement and enhancements to drive team productivity improvements
• Take responsibility for their personal development via attendance at training courses, project work and/or shadowing
• Provide meet and greet support to welcome customers, members and visitors into the centre and direct them appropriately. Be confident to deal with customer queries face to face, via the telephone, email or via social media
• To actively and enthusiastically work towards achieving the Data Technician apprenticeship as agreed in your learning plan and attend all the training sessions for the programme whenever
  necessary, undertake any necessary written work at home during the length of the course
• Identify personal development needs and work with the Manager to plan how these needs could be met
• Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
• Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post
• Undertake any other duties that may reasonably be requested to be appropriate for this role

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Logical
• Team working
• Non judgemental

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)