Improvement Technician Apprentice

Are you passionate about organisation, planning, and making things happen? We’re looking for a detail-oriented Digital Solutions Apprentice to join our Digital & Information Technology Services team. You will gain hands on experience supporting projects that drive innovation and digital transformation across the organisation.

Role

What you’ll do:

Provide support to the Digital solutions team, developing projects and resolving tickets as needed
Learn and shadow the Digital solutions processes, systems and methodologies
Provide support to the Digital Delivery Manager at team meetings - updating boards, taking & chasing actions
Assist in organising meetings and ensuring timely submission of documents
Produce/help with documentation needed for projects such as Business requirement specifications, to-be process maps etc
Update projects in Project Accelerator (PA) tool - status reports, tasks, actions, RAID log
Monitor and managing tickets for the Digital apps team - including triaging tickets, and resolving
Be in charge of communications for the Digital Solutions team - updating & editing intranet pages, Tech tips

Training

You will be supported to achieve the Improvement Technician level 3 apprenticeship. Theoretical training will be delivered by the training provider on a weekly basis. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive 6-hours per week to completed course work within your working hours.

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.

Apprenticeship Standard: Improvement technician (level 3)
Training Provider: COMMON COUNCIL OF THE CITY OF LONDON
Working Week: Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs.
Expected Duration: 1 Year 8 Months
Positions Available: 1
Closing Date: Tuesday, 24th February 2026
Start Date: Monday, 20th April 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Non judgemental
Patience

Qualifications

English GCSE, grade 4 (Essential)
Maths GCSE, grade 4 (Essential)

About the Employer

City of London Corporation

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

Apply Now