Connectivity Product Manager

Position Summary

The Connectivity Product Manager role is to manage the development and launch of Connectivity products and solutions that meet the needs of Claranet’s customers. They are responsible for driving the product strategy and roadmap, which support cross-sell and growth across our portfolio, working closely across all our Technology Practices, Customer Success & Growth, and Customer Experience and Managed Services. They are responsible for driving repeatability and scalability of existing and new products and solutions. The Connectivity Product Manager will collaborate with Portfolio Architecture and Technology Practices to develop next-generation Secure Infrastructure products, services, and solutions that resolve customer transformation, Security/Compliance, and Scalability problems.

Objectives & Key Results

The Connectivity Product Manager is part of a team representing a portfolio with over £110m+ per annum in revenue. The key objectives will be to:

• Develop and innovate Connectivity Products which will contribute to our revenue growth and marginality that align with Claranet goals
• Ensure that products meet customer needs and address any issues or concerns that arise
• Contribute to the target of 70% of services being scalable, repeatable, and supportable
• Product development is focused on meeting customer security requirements and benchmarked against Industry standards
• Ensure products are developed according to specifications and timelines and with commercial acumen in mind
• Maintain an up-to-date product/service catalogue

Behavioural Competencies – Organisational & Behavioural Fit

• Flexible and creative, able to take considered risks where appropriate
• Ability to operate effectively in complex, fast-changing environments
• Quick to learn and adapt to changing requirements and priorities
• Self motivated and able to work under pressure
• Strong ability to prioritise multiple complex tasks and meet tight deadlines
• Demonstrated ability to motivate teams and hold stakeholders accountable
• Manages conflict and challenges in an open, constructive, and professional manner
• Willingness to travel to customer or Claranet sites as required

Behavioural Competencies – Organisational & Behavioural Fit

• Strong commercial awareness and business acumen
• Influence and manage stakeholders: Ability to communicate and influence internally and externally across all levels of an organisation, creating alignment between often conflicting stakeholder needs to deliver the solution for the customer
• Strong written and oral communication skills including presentation skills with demonstrable attention to detail
• High levels of initiative, drive and self-motivated with the ability to operate in a fast paced and fluid environment
• Ability to travel to different sites and locations when required

Critical Competencies – Technical Fit

• Has strong technical, commercial and market knowledge of Connectivity products and services, ideally from an MSP B2B perspective
• Has previously held a product management or proposition management role or can demonstrate strong experience of product life cycle management with a proven record of successful product outcomes
• Experience in defining product vision and strategy
• Ability to research and generate new ideas using varying resources such as customers, sales, market insight and partners
• Ability to analyse data and create information that supports product and business decisions
• Service orientated mindset that focuses on how people, process and technology operate together to create value add services for our customers
• Previous experience within the Managed Service Provider field
• Understand and have experience of methodologies like Agile. See their value, but don’t believe there’s only one right way to get work done
• Knowledge and experience of Aha! Roadmaps & Ideas

Benefits

At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

• Pension Scheme: Employer-matched contributions to help you plan for the future.
• Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
• Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
• Personalised Wellbeing Support: App-based resources and services available 24/7
• Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
• Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.

What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.

We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.

About Claranet

Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

Equal Opportunities Statement

Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.

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