Director of Network Practice

Position Summary

As Director of Network Practice at Claranet, you will lead the strategic direction, operational delivery, and product management of our customer-facing network and connectivity services. This senior leadership role is pivotal in shaping Claranet’s network offerings, driving innovation, and ensuring excellence across delivery and product lifecycles.

You will be responsible for the management, leadership, and strategy of the Network & Connectivity domain, including Delivery and Network Product Management. Working closely with commercial stakeholders and Group Networks, you will ensure our services remain competitive, secure, and aligned with customer needs.

Role Mission

Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to build and to own the existing and future market-leading multi-solutions portfolio that Claranet offers to customers that enables cross and up sell.

Objectives & Key Results

Strategic Leadership and Commercial Ownership

• Define and execute the strategy for Claranet’s network and connectivity services.
• Own revenue, gross profit, and staffing costs for the Network Practice.
• Develop and maintain strategic partnerships with key vendors (e.g., BT/Openreach, Cisco, Fortinet).
• Inspire and lead cross-functional teams across multiple locations.

Operational Delivery and Service Excellence

• Lead a multi-disciplinary organisation comprising:
• Network Product Management
• Network Delivery and Fulfilment
• Oversee the full customer lifecycle from procurement through to deployment.
• Collaborate with the Managed Service and Customer Services Director to define operational expectations, service costs, and fulfilment standards.
• Drive performance and customer satisfaction through data-driven governance and KPI tracking.

Technical Oversight

• Ensure robust and scalable architectures across wired, wireless, virtual/cloud, SD-WAN/SASE, and voice (VoIP) environments.
• Align customer solutions with core infrastructure and automation platforms with Group Networks.
• Maintain compliance with UK telecoms regulations and industry security standards.

Customer and Stakeholder Engagement

• Act as Executive Sponsor for key accounts within the network portfolio, ensuring satisfaction and retention.
• Represent the Network Practice in customer-facing meetings, strategic forums, and innovation initiatives.
• Proactively support business development through strategic input, competitive service positioning, and customer engagement.

Product Management

• Lead the development and lifecycle management of Claranet’s network and connectivity products.
• Define and evolve product strategy in alignment with customer needs, market trends, and business objectives.
• Collaborate with engineering teams to ensure alignment with core infrastructure and automation platforms.
• Own the roadmap for network services, including wired, wireless, SD-WAN/SASE, and voice offerings.
• Ensure products are commercially viable, technically robust, and deliver measurable customer value.

Position Specifications

Behavioural Competencies – Organisational & Behavioural Fit

• Strategic and commercially minded, with a good understanding of managed IT services.
• Adaptable leader comfortable operating in high-change, high-growth environments.
• Highly accountable and results-oriented, with a track record of delivery in fast-paced organisations.
• Collaborative leader who inspires confidence and performance across diverse teams.
• Resilient, open to challenge, and willing to constructively navigate conflict or uncertainty.

Critical Competencies – Technical Fit

• Extensive experience in a senior network leadership role in MSP, ISP, or telco environments.
• Proven experience in network design, delivery, and product management.
• Familiarity with UK regulatory obligations and commercial management of network services.
• Leadership of multi-site or distributed teams.

Desirable

• Degree in a relevant technical or business discipline.
• Technical certifications (e.g., CCNP, NSE).
• ITIL, PRINCE2, or equivalent delivery qualifications.

What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.

We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.

About Claranet

Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

Equal Opportunities Statement

Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.

Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you!

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