Release and Assurance Analyst

Essential Roles & Responsibilities

Support the creation and maintenance of release plans and schedules
Assist in the development and implementation of release procedures and policies
Ensure that documentation and related materials are up to date and accurate
Monitor the release process to identify and address any issues or risks
Analyse and report on release performance metrics
Collaborate with key stakeholders to ensure all requirements are met
Maintain a thorough understanding of:
Products and services
Key features and capabilities
Customer needs and preferences
Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs)
Identify service issues and work cross-functionally to resolve them
Analyse service performance data to identify trends, patterns, and potential risks
Conduct testing of products and services prior to release
Support the development and implementation of service improvement plans

Teams to Collaborate With

Customer Experience & Managed Services – Ensure consistent delivery of high-quality service, proactively monitor customer needs, and incorporate feedback into future portfolio development and propositions

Behavioural Competencies (Organisational & Cultural Fit)

Critical Competencies (Technical Fit)

Experience within the IT Managed Services industry, with knowledge of:
Cloud
Security
Networking
Modern workplace technologies
Experience in quality assurance, release management, and testing
Awareness of the managed services market and understanding of the technologies and skills required to deliver high-quality customer service
Excellent collaboration and communication skills
Strong attention to detail and ability to work independently

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Job Details