Senior DBA

Essential duties and responsibilities

• Supporting MSSQL, MYSQL and Postgres Database platforms. This will include:

o Troubleshooting

o Monitoring

o Optimisation/tuning of system performance

o Database Migration

o Security

o Reporting

• On-Call for fourth-line support 24/ rota7.

• Automation of all support activities including backups, patching, and script deployments.

• Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services.

• Ensure the storage, processing, and quality of customer data

• You will be expected to deliver large-scale data migration and/or modernisation projects

• You’ll support and manage the environments of key strategic customers.

• You'll shadow and mentor other engineers to help them resolve complex support issues

• You'll engage with key customer stakeholders in technical, pre-sales and commercial conversations

• You'll be expected to deliver workshops (either standard or bespoke) to customers

• You'll be able to produce new written technical content for external use by our customers

• You'll be required to present content to a mixed-skilled audience

Teams to collaborate with

• Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions

• Customer Success and Growth – ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment.

• Finance – contribute to the budget process for portfolio and propositions development

• HR and People – support recruitment and learning and development strategies to develop industry leading product and service offerings.

Position Specifications

Behavioural competencies – organisational and behavioural fit

• You have a positive mindset: you're excited by unfamiliar challenges and learning new things

• You're collaborative, supportive, and love to help others learn

• You believe in shared accountability, celebrating success, and learning from failures

• You’re Enthusiastic and eager to learn a wide variety of technologies

• You keep up to date on new technologies and trends

• Be customer focused and be comfortable talking and communicating to customers.

• Must either be NPPV3 cleared or able to undergo and pass the certification

• UK CRB / DBS cleared.

Critical competencies – technical fit

• MSSQL, MYSQL and Postgres database solutions with up to date certifications

• Experience managing Databases in cloud native environments such as AWS and Azure.

• Good working knowledge of Transact SQL, SSIS, SSAS, SSRS, Security Models and SQL diagnostic tools

• Automating, Monitoring and managing databases and deployments using toolsets

• Working knowledge of Windows and Linux Clustering