Junior Account Manager

Junior Account Manager

The Junior Account Manager supports the Account Management team in retaining and growing revenue across a portfolio of customers. This role is designed to build core commercial and customer management skills, with a clear pathway to owning accounts independently.

You will play a key role in supporting customer relationships, contributing to renewals and expansion opportunities, and ensuring customers realise value from the company’s solutions.

Key Responsibilities

Customer & Stakeholder Management

• Support Account Managers in managing relationships across assigned customer accounts
• Act as a day-to-day contact for operational and commercial queries
• Build relationships with key stakeholders and understand their business goals
• Participate in customer meetings, account reviews, and renewal discussions
• Assist in preparing materials for customer reviews (e.g., QBRs)
• Collaborate closely with internal teams including Customer Success, Sales, Product/Engineering, Finance, and RevOps

Commercial Support & Opportunity Development

• Support renewal preparation and commercial processes
• Identify upsell and cross-sell opportunities
• Assist with commercial documentation (contracts, pricing updates)
• Track customer adoption and usage trends
• Contribute to account planning and pipeline development
• Follow defined sales processes and governance

CRM & Data Management

• Maintain accurate account records and activity in Salesforce
• Support pipeline and renewal tracking
• Ensure all customer interactions and opportunities are logged
• Develop strong CRM discipline and reporting habits

Success Measures

• Contribution to successful renewals and revenue growth
• High levels of customer engagement and responsiveness
• Accurate CRM data and pipeline visibility
• Demonstrated development of commercial skills
• Strong internal collaboration

What Success Looks Like

• Customer-first mindset
• Curious and eager to learn (especially AI and emerging tech)
• Highly organised with strong attention to detail
• Collaborative team player
• Proactive ownership of personal development

Training & Development

You will receive:

• Structured onboarding (products, customers, systems)
• Salesforce and sales process training
• AI product and value proposition training
• Pricing and negotiation frameworks
• Ongoing coaching and mentorship
• Access to playbooks, templates, and tools

Skills & Experience

Essential

• Strong communication and relationship-building skills
• Highly organised with strong attention to detail
• Comfortable learning new systems (e.g., CRM tools)
• Motivated to build a career in SaaS account management or sales
• Collaborative and team-oriented

Desirable

• Experience in a customer-facing or sales support role
• Exposure to SaaS or technology environments