IT Analyst

IT Analyst - Law Firm

Location: [Insert Location]

Salary: Competitive + Benefits

Job Type: Full-time, Permanent

About the Firm

We are a well-established and forward-thinking law firm, recognised for delivering high-quality legal services across a range of practice areas. With a strong focus on innovation and client service, we are investing in our technology infrastructure to support continued growth and efficiency.

The Role

We are seeking an experienced and proactive IT Analyst to join our growing IT team. This is a fantastic opportunity for someone with a strong technical background and a passion for delivering excellent support within a professional services environment.

You will play a key role in maintaining and improving the firm's IT systems, providing technical support to staff, and contributing to ongoing IT projects.

Key Responsibilities

• Provide 1st and 2nd line technical support to internal users
• Troubleshoot hardware, software, and network issues efficiently
• Support and maintain Microsoft 365, case management systems, and legal applications
• Assist with IT projects, system upgrades, and implementations
• Manage user accounts, permissions, and security protocols
• Maintain IT documentation and ensure compliance with firm policies
• Liaise with external IT suppliers and service providers

About You

• Previous experience in an IT support or IT Analyst role, ideally within a law firm or professional services environment
• Strong knowledge of Microsoft 365, Windows OS, and Active Directory
• Experience with case management systems (desirable)
• Excellent problem-solving skills and attention to detail
• Strong communication skills with the ability to support non-technical users
• Ability to prioritise workload and work both independently and as part of a team

What's on Offer

• Competitive salary and benefits package
• Supportive and collaborative working environment
• Opportunities for professional development and career progression
• Exposure to a variety of IT projects and technologies

If you are an IT professional looking to take the next step in your career within a reputable law firm, we would love to hear from you.