Desktop Support Engineer

My client, a UK Top 50 firm are industry leading financial experts working at the cutting edge of digital accounting, financial planning, and tax advice in a wide range of personal and business areas. They believe in supporting the ambition, drive and variety of the South West economy through a combination of expert advice and excellent client support.

They serve clients across Somerset, Devon, and Wiltshire. Their team of over 350 highly trained and qualified staff caters to 5000+ clients, cementing their reputation as trusted financial advisors and accountants.

They are looking for a Desktop Support Engineer to join their office in Yeovil - Somerset.

Responsibilities:

As a key part of my clients friendly Yeovil-based IT team, you’ll be the first point of contact for internal colleagues needing technical support, helping to resolve issues efficiently and professionally. You’ll provide day-to-day support for desktops, laptops, mobile devices and a range of specialist financial applications, keeping their people connected and their systems running smoothly.

You’ll also be involved in:• Building and deploying Windows 11 machines using Microsoft Deployment Tools• Installing and maintaining hardware, and supporting regular upgrades• Managing user accounts and permissions in Active Directory and Office 365• Maintaining protection systems including antivirus, anti-malware and email scanning tools

In addition, you’ll help maintain IT asset records and system documentation, creating user-friendly guides and knowledgebase articles along the way. You’ll support new starters and leavers, and work closely with the wider IT team on operational improvements and collaborative projects that make a real difference across the business.

Requirements:You’ll need a solid working knowledge of:• Microsoft 365 and Windows 11• Active Directory & Entra ID• Basic network troubleshooting

Not essential but desirable:• An understanding of IT processes and cybersecurity principles• Experience using ticketing systems• Awareness of VLAN/WiFi networking• An interest in emerging technologies and how they can drive business efficiency

Benefits:• Generous Holiday Allowance -with the option to purchase up to 5 additional days.• Celebrate Your Birthday - Enjoy an extra day off to celebrate.• Employee Assistance Programme - Confidential support available 24/7 for your mental, physical, and financial wellbeing.• Perks and Discounts - Access to exclusive employee discounts on a wide range of products and services.• Pension Scheme - A competitive pension to help plan for your future.

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.