IT Systems Administrator

A fantastic opportunity has arisen for an experienced IT Systems Administrator has arisen to join my clients team in their Hitchin offices on a hybrid basis.

Due to continued business growth, my client is looking for an established IT Systems Administrator to join their successful, experienced and expanding team. This varied role in the technical support team will suit someone who is personable, with a minimum of four years’ experience in the main areas of IT infrastructure support, perhaps as part of an internal IT department because a broad range of technical knowledge is required. The ability to take ownership, logically approach troubleshooting and provide a high level of attention to detail in their work is essential as each team member is responsible for resolving the support issues they pick up.

Main duties and responsibilities:

• Administering, monitoring and supporting client hardware, software, IT systems and infrastructure.

• Providing reactive support, troubleshooting problems, implementing emergency fixes and determining longer-term remedial actions.

• Configuring, reprovisioning and onboarding devices for clients.

• Administering AD, Azure, 365 and other cloud services.

• Scheduling and performing proactive system maintenance.

• Analysing systems and making recommendations to improve performance.

• Performing server backup and recovery operations and restarting systems following outages.

• Liaising between users, external suppliers and other members of the team.

• Recording support activities via the ticketing system and communicating progress back to the team.

• Responding promptly to queries and requests from clients that come in via phone, email or online chat.

• Keeping clients updated with progress if an issue cannot be resolved straight away.

• Communicating and explaining technical information clearly to a non-technical audience.

• Keeping process documentation and client information up to date.

• Onsite visits to clients for issues that cannot be resolved remotely.

• Configuring and provisioning IT environments for new clients.

• Involvement in technical implementation projects from planning to deployment.

Benefits

• Flexible approach to office/home working

• 20 days annual leave plus bank holidays (increasing by 1 day every 2 years, up to 25 days)

• Private medical insurance (once probation passed)

• Death in service cover (once probation passed)

• WorkSave Pension Plan available

• Free on-site parking

• Training courses encouraged and funded

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.