1st Line Support

Company description:

ClearCourse

Job description:

Job Title: 1st Line Support Location: UK (Hybrid) | Competitive Salary + Benefits

Your career in tech support starts here.

ClearCourse is transforming payments across the UK, and we’re looking for a 1st Line Support Specialist to be the first point of contact for our merchants. You’ll handle queries, troubleshoot issues, and deliver world-class service that helps businesses keep moving.

What you’ll do:

• Act as the first point of contact for merchant queries (hardware, software, and payments)

• Troubleshoot technical and connectivity issues with card terminals and systems

• Support onboarding, training, and payment system migrations

• Log and resolve tickets to agreed SLAs, escalating when needed

• Collaborate with internal teams and external partners to ensure fast resolutions

What we’re looking for:

• 1–2 years’ experience in customer support or call handling

• Strong communication and problem-solving skills

• Confident with Microsoft Office and basic networking (Wi-Fi/ethernet)

• Organised, proactive, and customer-focused Bonus: service desk experience, payments knowledge, or PCI compliance

You’ll benefit from:

• 25 days annual leave + your birthday off

• Private medical insurance (Bupa), incl. mental health & optical cover

• Health cash plan to support everyday costs

• Life assurance (4x salary) & Group income protection (75% salary)

• Enhanced parental leave & family wellbeing support via Peppy Health

• Employee perks & discounts through Perkbox

• Cycle to Work scheme

• Generous pension contributions

• Training budgets & reimbursement for professional qualifications

If you’re looking for a role where you can learn, grow, and make an impact from day one — apply now.