Director - TISSL
Director - TISSL ClarCourse | Milton Keynes | Hybrid TISSL, ClearCourse Hospitalitys premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. Ensure all your application information is up to date and in order before applying for this opportunity.
To be considered for this role, you must have direct, hands on experience with restaurant or hospitality POS systems. Applications without this will not be progressed.
Key accountabilities:
Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues
Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority
Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate
Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions
Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums
Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation
Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative
Requirements
Required experience:
Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics
Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress
Track record of leading mixed commercial teams spanning sales, account management, and operations
CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent
Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues
Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations
Desired:
PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language
Embedded payments or integrated card processing exposure
Working knowledge xkybehq of Lightspeed, Toast, or equivalent competitive platforms
What We're Looking For:
Equally comfortable in a customer conversation and presenting to senior leadership
High ownership, data-led, and able to drive a commercial agenda without waiting for direction
Effective in a fast-moving, acquisition-driven business where priorities shift
Benefits
Benefits:
Competitive salary + bonus
25 days holiday + your birthday off
Private medical insurance (Bupa) & health cash plan
Life assurance & income protection
Enhanced parental leave & family wellbeing support
Perkbox discounts & perks
Generous pension contributions
Hybrid working model
If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to
To be considered for this role, you must have direct, hands on experience with restaurant or hospitality POS systems. Applications without this will not be progressed.
Key accountabilities:
Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues
Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority
Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate
Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions
Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums
Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation
Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative
Requirements
Required experience:
Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics
Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress
Track record of leading mixed commercial teams spanning sales, account management, and operations
CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent
Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues
Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations
Desired:
PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language
Embedded payments or integrated card processing exposure
Working knowledge xkybehq of Lightspeed, Toast, or equivalent competitive platforms
What We're Looking For:
Equally comfortable in a customer conversation and presenting to senior leadership
High ownership, data-led, and able to drive a commercial agenda without waiting for direction
Effective in a fast-moving, acquisition-driven business where priorities shift
Benefits
Benefits:
Competitive salary + bonus
25 days holiday + your birthday off
Private medical insurance (Bupa) & health cash plan
Life assurance & income protection
Enhanced parental leave & family wellbeing support
Perkbox discounts & perks
Generous pension contributions
Hybrid working model
If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to