Helpdesk

Company description:

ClearCourse

Job description:

Work Location: Nottingham, on-site 5 days per week

Role Type: Full-Time, Permanent

CSY Retail Systems are an established and growing company that provides IT systems and e-commerce web sites to retailers.

We are looking for a dynamic Support Person to join our Helpdesk team. You will be providing support to our customer base for their EPOS hardware and software.

Key responsibilities:

• Taking customer support calls
• Diagnosis of hardware and software issues over the phone and via remote access
• Assisting customers to resolve software and hardware problems.
• Liaising with other departments to assist with resolving customer issues

Experience required:

• A sound understanding of IT hardware and software
• Excellent communication and customer service skills
• Excellent problem-solving skills
• Ability to use own initiative
• Able to work in a team
• A patient and organised approach
• Ability to meet deadlines and prioritise workload
• Able to work under pressure
• A willingness to keep up to date with IT developments
• Experience of EPOS systems an advantage
• Great phone manner

The helpdesk operates 7 days a week from 8am to 8pm. Your hours of work are mainly 9am to 6pm Mon-Fri, but you will be required to work some shifts which will be agreed with you.

We offer a competitive salary which will be commensurate with experience.

Benefits

• Health Care
• Company pension
• Cycle to work scheme
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability