Implementation Administrator

Company description:

ClearCourse

Job description:

Are you an experieneced IT Support professional looking for your next exciting career move? We are seeking an organised and customer-focused individual to join our implementation team. This role is pivotal in ensuring a smooth and informed journey for our clients, from project initiation through to installation and ongoing support.

What you'll do:

• Project Management & Communication: Manage communication streams for 8-10 ongoing client projects simultaneously. Keep customers informed about project planning, training schedules, and installation timelines.
• Client Training: Learn our modular system (tee times, competitions, membership, etc.) to a high standard and deliver effective training to club staff on these modules.
• Website Project Coordination: Act as the primary communication link for website redesign projects. Coordinate the flow of information between clients and designers, gathering feedback on design concepts and ensuring all comments are fed back to the design team efficiently.
• Customer Service: Provide excellent day-to-day customer service, ensuring people are kept informed and expectations are managed throughout their journey.
• Additional Duties: Assist with other general duties, which may include learning hardware setups.

Skills & Experience:

• Strong communication and customer service skills are essential.
• Excellent organisation and the ability to manage multiple tasks concurrently.
• A proactive approach to learning our core product and systems.
• Predominantly an office-based role to start with while you learn the system, with progression routes available across different departmental functions.

What you get from us:

• Be part of a fast-growing, private equity-backed software group
• Hybrid work model with flexible arrangements
• Supportive and collaborative culture
• We offer a competitive benefits package including: 
  • Hybrid-working model with 25 days annual leave plus your birthday off 
  • Volunteering days 
  • Life Assurance and Group Income Protection 
  • Private medical cover with cash plan 
  • Enhanced Company Pension 
  • Employee wellbeing perks such as a cycle-to-work scheme, and discounted gym memberships 
  • Retail discounts and an Employee Assistance Programme 

Please apply now for immediate consideration! 

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.