Installation Engineer

Company description:

ClearCourse

Job description:

Installation Engineer

Location: Hybrid – Office base in Waterlooville

Brand: Swan Retail (part of ClearCourse)

Job Type: Full-Time

At ClearCourse, we’re building innovative software and integrated payments solutions that help retail and hospitality businesses thrive. Within our SaaS Retail & Hospitality division, EPOS Bureau and Swan Retail deliver best-in-class POS systems tailored to the needs of SMEs across the UK.

We’re now looking for an Installation Engineer to join our Operations team, working across both brands. This role is key to ensuring our clients get the very best from our technology — from installing hardware to delivering training and ongoing support.

• Installing EPoS and associated systems at client sites

• Building and configuring systems in line with client requirements

• Delivering training to clients, both onsite and remotely

• Supporting with software and hardware troubleshooting

• Working closely with clients and internal teams to ensure smooth deployment and handover

• Building strong relationships with customers and ensuring a high level of satisfaction

• Experience in a similar installation or technical delivery role

• Strong technical knowledge of PCs, EPoS hardware, Windows desktops and servers

• Experience with routers, switches and basic firewall configuration

• Good troubleshooting skills across software and hardware

• Clear, confident communicator with great interpersonal skills

• Well organised with the ability to manage time and priorities effectively

It’s a bonus if you have:

• Experience in the retail industry

• Payments or system delivery experience

• CompTIA A+ / N+ (or equivalent technical knowledge)

• Competitive salary

• Hybrid working & flexible approach

• 25 days annual leave + bank holidays

• Life Assurance, Income Protection & Health Shield Cash Plan

• Enhanced maternity, paternity and adoption pay

• Generous training budgets and reimbursement for professional memberships

• Employee perks: Perkbox, Peppy Health, Cycle to Work, and the Calm app

• Charity volunteer days and team events