Techical Support Lead
Company description:
ClearCourse
Job description:
Technical Support Lead (Payments / API / Incident Management)
Location: Reading Competitive salary + benefits
ClearAccept is expanding, and we’re hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000+ merchants.
This is a high-impact role where you’ll work closely with Engineering, SRE, DevOps, Product and Operations to keep our platform stable and continuously improving as we scale.
What You’ll Be Doing
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Lead and manage technical incidents and escalations
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Triage and prioritise support tickets with Dev/SRE/DevOps
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Investigate issues using Datadog, Postman, SQL, MongoDB
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Analyse API logs, JSON payloads and system behaviour
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Support merchant onboarding, transaction flows & payouts
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Build and improve incident processes, SLAs and playbooks
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Identify recurring issues and drive root-cause fixes
What You’ll Bring
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Strong experience in Technical Support or Incident Management
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Background in payments (gateway, acquirer, card processing)
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Solid understanding of authorisation, settlement & reconciliation
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Confident with API testing, log analysis and monitoring tools
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Analytical, calm under pressure and strong communicator
Bonus: AWS, microservices, DevOps/SRE, PCI, ITIL.
Why Join ClearAccept?
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Work on modern, cloud-native payments technology
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Ownership and autonomy in a core operational role
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Collaborate with talented engineers and product teams
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Opportunity to shape how we scale our support function
Ready to lead technical support for a fast-growing payments platform? Apply now and be part of our next stage of growth.